Maintaining quality is the responsibility of ______ in the organization.

• A) Everyone
• B) Top Management
• C) Quality Control Department
• D) Operations Department

Which one of the following is TRUE about work sampling?

• A) It providing standard times for micro motions such as reach, move and release
• B) It describes individual human motions that are used in a job task
• C) It involves determining the amount of time a worker spends on various activities
• D) It involves determining the length of time it will take to undertake a particular task

If the final inspector at an automobile paint shop discovers that the paint on the car has a poor finish, the car may have to be completely rescinded and repainted. This would result in ________ incurred.

• A) External failure cost
• B) Appraisal cost
• C) Prevention cost
• D) Internal failure cost

Which of the following is an internal failure cost?

• A) Liability cost
• B) Interest cost
• C) Loss of future business cost
• D) Rework cost

_____ costs are incurred if the item is routed to some previous operations to correct the defect or if the service must be performed again?

• A) Process redesigning costs
• B) Scrapped work costs
• C) Appraisal costs
• D) Rework costs

In _________ sampling, one random sample is drawn from each lot

• A) Double
• B) Multiple
• C) None of the above
• D) Single

___________ is a mean of translating customer requirements into the appropriate technical requirements for each stage of service development

• A) Robustness
• B) Quality function development
• C) Poka-Yoke
• D) Quality function deployment

Ali got his mobile repaired from UNITED MOBILES which was situated very near to his home. Which dimension of service quality is referred in this example?

• A) Responsiveness
• B) Reliability
• C) Assurance
• D) Convenience

Assembly lines relate most closely to a:

• A) Functional layout
• B) Process layout
• C) Product layout
• D) Departmental layout

Which one of the following layout type is associated with a supermarket?

• A) Product layout
• B) Fixed Position layout
• C) Process layout
• D) Cellular layout

In statistical process control, some tools are used primarily to detect production of defective products / services or process changes. What those tools are known as?

• A) Regression charts
• B) Control charts
• C) Pareto charts
• D) Histograms

Reliability and safety of service is ensured through which of the following?

• A) Quality in design
• B) Quality in equipment
• C) Quality in system
• D) Quality in training

The disadvantages of specialization to management include all of the following EXCEPT:

• A) More difficult to teach the job
• B) Minimum responsibility
• C) More absenteeism
• D) More turnover

Increase in inspection results in the increase of which cost?

• A) Appraisal costs
• B) Rework costs
• C) Inspection costs
• D) Prevention costs

Which one of the following is not a Dimension of Quality

• A) Special Features
• B) Size & Shape
• C) Perceived Quality
• D) Durability

Which one of the following is the first step in line balancing?

• A) Determine the required cycle time.
• B) Specify the sequential relationship among tasks.
• C) Determine the minimum number of workstations.
• D) Determine the desired output

Which stage comes after the “compare” stage of control process?

• A) Correct
• B) Monitor
• C) Evaluate
• D) Measure

Averages of accepted and rejected batches in operating curve is known as__________.

• A) Average lot tolerance percent defective
• B) Average acceptance quality level
• C) Average outgoing quality limit
• D) Average outgoing quality

Who emphasized quality in terms of inspection and gauging?

• A) F.W. Taylor
• B) G.S. Radford
• C) W.E. Demig
• D) W. Shewhart

An operations manager of milling plant is facing a decline in the number of scrapped units at a milling machine. This change in process can be detected by which of the following?

• A) None of the above
• B) Six sigma
• C) Statistical process control
• D) Inspection process