Environmental management system is discussed in which one of the following ISO standards?

• A) ISO-10006
• B) ISO-22000
• C) ISO-14000 (2004)
• D) ISO-9000

Which of the following options is the theme of zero defect production?

• A) Exceed the customer expectation
• B) Compare performance with goals
• C) Assess actual quality performance
• D) Doing it right the first time

All of the following options are included in product realization, EXCEPT:

• A) Production and Service Provision
• B) Safety Rules and Guidance
• C) Customer Related Processes
• D) Design and Development

Which of the following is a benefit of ISO 9000?

• A) Inadequate Funding for establishing the quality system
• B) Process that takes many months to complete
• C) Increase in probability for external failure
• D) Reduction in on-site customer (second party) audits

Which of the following is TRUE for higher costs of quality?

• A) Doing the wrong thing in the wrong way
• B) Doing the right thing in the wrong way
• C) Doing the wrong thing in the right way
• D) Doing the right thing in the right way

Which of the following is an example of appraisal costs?

• A) Product recall
• B) Quality planning
• C) Process audit
• D) Downgrading

Total quality costs include which of the following options?

• A) All of the given options
• B) Prevention of non conformance to requirements
• C) Failing to meet requirements
• D) Appraising a product or service for conformance

How the Baldrige Award recognizes the importance of total quality principles?

• A) Through a no relation with overall business planning
• B) Through independence with overall business planning
• C) Through dependence with overall business planning
• D) Through integration with overall business planning

Before the game, during the game and after the game are the __________ of total quality.

• A) Principles
• B) Factors of Business Excellence
• C) Control Mechanism
• D) Dimensions

“Preventing defects” are included in which one of the following costs?

• A) Unavoidable
• B) Fixed
• C) Avoidable
• D) Variable

Who warned against the use of extrinsic controls that compel behavioral changes in people when rewards and incentive programs are seldom shifted to favor quality improvement?

• A) Dale
• B) Oakland
• C) Cox
• D) Schein

When establishing partnerships within supply chain, an organization considers all of the following EXCEPT:

• A) Set goals to vulnerable threats for continuing partnerships
• B) Jointly establish a clear understanding of the partners' needs and expectations
• C) Jointly establish a clear understanding of customers' needs and expectations
• D) Identify key suppliers, contractors and distributors as potential partners

All of the following are true for zero defects concept EXCEPT:

• A) A motivational, widely understood and accepted program
• B) A tool of management to communicate to do things right the first time
• C) A performance standard for management
• D) A standard of the craftsperson regardless of his or her assignment

Fault tree analysis is an example of tools for which of the following options?

• A) Acceptance criteria
• B) Design and development
• C) Shorter cycle time
• D) Risk assessment

Which one of the following levels of ISO 9001,9004 (2000) describes about “no systematic approach”?

• A) Level 3
• B) Level 1
• C) Level 4
• D) Level 2

According to Ishikawa, which of the following options is the broader interpretation of quality?

• A) Quality of service
• B) Quality of process
• C) Quality of information
• D) All of the given options

All of the following are included in design and development planning, EXCEPT:

• A) Design and development test activities
• B) Design and development reviews
• C) Design and development outputs
• D) Design and development guidance

Strongly integrated improvement process relates to which of the following?

• A) Reactive approach performance level
• B) Stable formal system approach performance level
• C) No formal approach performance level
• D) Best-in-class performance performance level

Which of the following is NOT the characteristic of the organizations operating according to the principles of quality management?

• A) A firm understanding that market driven means that quality is defined by customers, not the company
• B) A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork
• C) A commitment to leading people with a bias for broken improvement and miscommunication
• D) A total commitment to continually increasing value for customers, investors, and employees

All of the following are the Crosby’s absolutes of quality management, EXCEPT:

• A) Zero defects
• B) Conformance to requirements
• C) Competence to quality
• D) Prevention