Which of the following levels of performance measurement framework describes about process management?

• A) Level 4
• B) Level 2
• C) Level 3
• D) Level 1

The costs associated with scrap and rework belongs to which of the major categories of quality costs?

• A) Internal failure
• B) Appraisal
• C) Prevention
• D) External failure

ISO 9000 is a series of international standard and it deals with ________

• A) Service Standard
• B) Quality System Standard
• C) Product Standard
• D) Food Safety Standard

Which of the following is the key benefit of “mutually beneficial supplier relationship” principle?

• A) Optimization of costs and resources
• B) Lower costs
• C) Motivated employees
• D) Performance advantage

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

• A) It is used where excess in product will only be apparent in use
• B) It meets the input requirements for design and development
• C) It is Insignificance and concealment of significant features of the processes
• D) It Identifies of and corrects against potential conformance

Which of the following provides a mean of translating customer requirements into appropriate technical requirements for each stage of product development?

• A) Affinity diagram
• B) Quality function deployment
• C) Matrix diagram
• D) Process decision program chart

Which of the following options is not included in major groups of causes in fishbone diagram?

• A) Measurement
• B) Method
• C) Material
• D) Movement

Organization can easily understand important customer and operational requirements after successfully accomplish of __________

• A) Strategic Planning
• B) Tactical Planning
• C) Operational Planning
• D) Managerial Planning

Which of the following is not the role of gate executive officer in implementation of quality strategy?

• A) Must be trained in communication and problem solving skills
• B) Must work with workers quality improvement teams
• C) Must identify the processes that need improvement
• D) Must develop ownership of the quality improvement process

Which of the following is the Total Quality Tool that is NOT based on statistics?

• A) Pareto chart
• B) Histogram
• C) Fishbone diagram
• D) Scatter diagram

Which of the following operates at the strategic planning level, as well as at daily management level?

• A) Lehr
• B) Hoshin Kanri
• C) Dale
• D) Oakland

Which of the following is a purpose of constructing a control chart?

• A) Best represents frequency data
• B) Trend in a series of data
• C) Inclination to the possible causes
• D) Deviations from target specifications

Which of the following is not the characteristic of critical success factor?

• A) Support operational work
• B) Balance between strategic and tactical issue
• C) Not more than 4 to 8 words
• D) Must have goals

Which of the following tools is a graphical representation of a process, depicting inputs, outputs and units of activity?

• A) Flow chart
• B) Check sheet
• C) Pareto diagram
• D) Histogram

Which of the following statements is TRUE for strategic management?

• A) Determining mission, vision, values, goals, objectives, roles and responsibilities, timelines
• B) The assessment and monitoring of the performance of a company's computer software applications
• C) Management of cost related activities achieved by collecting, analyzing, evaluating, and reporting cost information
• D) Planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization

Which of the following are the roles of middle management in implementation of quality strategy?

• A) Must promote the mission, vision and values of the organization
• B) Must identify the processes that need improvement
• C) Developing and retaining peak performers
• D) Review progress and remove barriers to implementation

All of the following are the characteristic of vision statement, EXCEPT:

• A) Inspiring and challenging
• B) None of the given options
• C) Appealing to all Stakeholders
• D) Should be brief

Which of the following tools is used for clarifying problems by “thinking multi-dimensionally”?

• A) Matrix diagram
• B) Histograms
• C) Pareto diagram
• D) Relations diagram

Which one of the following quality tools is developed by K. Ishikawa?

• A) Histograms
• B) Scatter Diagrams
• C) Cause-and-Effect Diagrams
• D) Run Charts

Which of the following is the activity of ensuring conformance to requirements and taking corrective action when necessary to correct problems?

• A) Quality Control
• B) Quality Management
• C) Quality Policy
• D) Quality Assurance