During conversation with his manager, Mr. Ali manipulated the information in such a way that it would be seen more favorable. It is an example of which of the following barriers to effective communication?

• A) Stereotyping
• B) Filtering
• C) Selective perception
• D) Defensiveness

If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

• A) The traditional view
• B) The human relations view
• C) The interactionist view
• D) The positivistic view

All are necessary to create or increase dependency Except:

• A) Alternates available
• B) Control over important resources
• C) Scarcity of resources
• D) Non substitutability of resources

Mrs. Hillary Clinton gained political capital by her marriage to the President Clinton is an example of which of the following power?

• A) Expert power
• B) Legitimate power
• C) Referent power
• D) Reward power

Which kind of strategy to conflict is “Collaborating?”

• A) None of above
• B) I win – You win
• C) I lose – You lose
• D) I win – You lose

Which of the following types of networks is most likely to promote accuracy?

• A) All-channel
• B) Wheel
• C) Chain
• D) Direct

Political behaviors usually ____________________.

• A) Are counterproductive to individual goals
• B) Are expected as part of each job requirement
• C) Are seen only in large organizations
• D) Lie outside of an individual’s specified job requirements

Which of the following leaders are characterized by self-confidence and confidence in subordinates, have ideological vision and high expectations from subordinates?

• A) Transformational leader
• B) Transactional leader
• C) Charismatic leaders
• D) Directive leader

Activities that influence the distribution of advantages and disadvantages within an organization are known as:

• A) Influential power moves
• B) Interactive initiatives
• C) Human resources
• D) Political behaviors

Which bargaining strategy is preferable for use in intra-organizational behavior?

• A) Equal bargaining
• B) Distributive bargaining
• C) Integrative bargaining
• D) Positive negotiation

Why most organizations develop multiple suppliers rather than giving their business to only one?

• A) To maximize power
• B) To reduce dependency
• C) To increase knowledge and information
• D) To develop interdependence

Ms. Sana is believed to be a very friendly leader, always showing her concern for the needs of the employees. It is an example of which of the following types of leaders?

• A) Achievement-Oriented leader
• B) Directive leader
• C) Participative leader
• D) Supportive leader

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have which of the following power?

• A) Referent
• B) Legitimate
• C) Coercive
• D) Expert

A function of communication that provides knowledge to the employees of an organization for performing their jobs effectively and achieving their goals is known as:

• A) Control
• B) Motivation
• C) Emotional expression
• D) Information

The key to power is:

• A) Diplomacy
• B) Legitimacy
• C) Dependency
• D) Uncertainty

In leader-follower dyad the individuals who belong to in-group have:

• A) High quality relation
• B) Low quality relation
• C) Moderate quality relation
• D) None of the given

All of the following are people factors that’s contributes to the development of the conflict EXCEPT:

• A) Management Culture
• B) Past experience
• C) Needs and wants
• D) Self-Concept

All of the following are the consequences of power EXCEPT:

• A) Acceptance
• B) Resistance
• C) Commitment
• D) Compliance

Anonymity, honesty and speed are some of the advantages associated with which of the following Group problem solving technique:

• A) Brainstorming
• B) Consensus
• C) Computer-assisted group
• D) Nominal group technique

The ability to influence a group of people towards achieving a vision or set of goals is called_______________

• A) Leadership
• B) Management
• C) Follower-ship
• D) None of above