Which of the following is NOT the category in Baldrige Award?

• A) Supply chain
• B) Process management
• C) Business results
• D) Leadership

All of the following factors are included in identification and traceability, EXCEPT:

• A) Risk Mitigation
• B) Status of Products
• C) Problem Prevention
• D) Contract Requirement

Which one of the following options isolates the product status with respect to measurement and monitoring requirements?

• A) Preservation of Product
• B) Operations Control
• C) Identification and Traceability
• D) None of the given options

Strategies for establishing a quality culture include which of the following?

• A) Rebuilding teams
• B) Watching shocking videos
• C) Developing a plan for making the changes
• D) Realization of the work effort

Crosby’s program calls for measuring and publicizing which of the following options?

• A) Cost of quality product
• B) Quality of design
• C) Quality of specification
• D) Cost of poor quality

Before the game, during the game and after the game are the __________ of total quality.

• A) Dimensions
• B) Control Mechanism
• C) Factors of Business Excellence
• D) Principles

Which of the following should focus on the achievement of the organization’s quality objectives?

• A) Office Automation Systems
• B) Quality Management System
• C) Knowledge Management Systems
• D) Executive Support System

Which of the following costs is related to defects and product failures?

• A) None of the given options
• B) Product cost
• C) Unavoidable cost
• D) Avoidable cost

Which one of the following options is included in training plan?

• A) Building workspace and associated utilities
• B) Define and provide an infrastructure for training
• C) Process equipment both hardware and software
• D) Measurement of the effectiveness of training

Which of the following is not the key benefit of leadership principle?

• A) Motivated employees
• B) Improved customer loyalty
• C) Setting challenging goals
• D) Clear vision

Improvement of product and resources needs are the examples of which of following options?

• A) Internal communication
• B) Review output
• C) Review input
• D) Quality planning

Measurement, Analysis and Improvement clause includes which of the following options?

• A) Analysis of Data for improvement
• B) All of the given options
• C) Monitoring and measurement
• D) Control of Non-Conformance

All of the following are included in design and development planning, EXCEPT:

• A) Design and development test activities
• B) Design and development guidance
• C) Design and development outputs
• D) Design and development reviews

Which of the following is NOT a reason for attaining ISO 9000 registration?

• A) Operational efficiency
• B) Customer demand
• C) Market advantage
• D) Employee resistance

Which of the following is TRUE for higher costs of quality?

• A) Doing the right thing in the right way
• B) Doing the right thing in the wrong way
• C) Doing the wrong thing in the right way
• D) Doing the wrong thing in the wrong way

What is required after performing self-analysis audit in the process of acquiring certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Selecting the appropriate standards
• C) Submitting quality manual for approval
• D) Final assessment by registrar

All of the following are the disadvantages of functional structure, EXCEPT:

• A) It inhibits process improvement
• B) It provides organizations with a clear chain of command
• C) It creates lack of understanding across departments
• D) It separates employees from customers

Statutory and regulatory requirements related to the product are determined in the sub clause of “customer related processes”.

• A) False
• B) True
• C)
• D)

Which of the following can be used as a benchmark for assessing different organizations for equivalent comparison?

• A) Maturity Model
• B) Black Widow Model
• C) Organizational Model
• D) Locust Model

Identify the example of prevention costs.

• A) Product recalls
• B) Quality planning
• C) Re-inspection
• D) Customer returns