Your organization is considering the use of group decision making. What do you think will be the advantage of group decision making?

• A) There will be increased acceptance of the decision
• B) Group discussions will be shared equally
• C) Group decision making will be very costly
• D) Group decision making will be faster

The person with which of the following power has the ability to impose punishment or aversive consequences on another person?

• A) Reward power
• B) Coercive power
• C) Referent power
• D) Expert power

All of the following are the traits of a manager EXCEPT:

• A) Control
• B) Administration
• C) Challenging Status Quo
• D) Maintenance

Which of the following is a conflict stimulation technique?

• A) Bringing in outsiders
• B) Problem solving
• C) Expansion of resources
• D) Compromise

Which of the following is NOT a step in the negotiation process?

• A) Preparation and planning
• B) Clarification and justification
• C) Process evaluation
• D) Definition of ground rules

All of the following are the communication methods within an organization EXCEPT:

• A) Employee Handbook
• B) Bulletin Board
• C) Billboards
• D) Company Newsletter

Building commitment, creating vision, communicating vision, and modeling the vision are the elements of which leadership style?

• A) Transactional leadership
• B) Charismatic leadership
• C) Transformational leadership
• D) Laissez faire leadership

When your superior offers you a pay raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power?

• A) Personal
• B) Reward
• C) Referent
• D) Coercive

The conflict that a mother feels between being a friend to their children and also being a disciplinarian explains which of the following type of conflict?

• A) Intrarole Conflict
• B) Interpersonal Conflict
• C) Interrole Conflict
• D) Intergroup Conflict

The consequence of Legitimate and Reward power is_________

• A) Commitment
• B) None of above
• C) Compliance
• D) Resistance

All of the following are the contexts in which communication takes place EXCEPT:

• A) Social
• B) Physiological
• C) Physical
• D) Cultural

Your physician has advised you to take a series of medications. You comply because of his _________power.

• A) Expert
• B) Formal
• C) Referent
• D) Legitimate

Which one of the following might not be a functional outcome of the conflict process?

• A) Relieves tensions
• B) Stimulates creativity
• C) Increases innovation
• D) Avoids risk

All of the following are the steps involved in the process of negotiation EXCEPT:

• A) Definition of ground rules
• B) Clarification and Justification
• C) Monitoring and Evaluation
• D) Preparing and planning

Which of the following communication networks in work group causes low member satisfaction?

• A) All-Channel
• B) Chain
• C) Lateral
• D) Wheel

A form of negotiation that seeks one or more verdicts, that can create a win/win solution is________________

• A) Integrative Bargaining
• B) None of above
• C) Arbitration
• D) Distributive Bargaining

All of the following are the characteristics of integrative bargaining EXCEPT:

• A) High information sharing
• B) Go well together
• C) Focus on positions
• D) Focus On Interests

Which of the following group problem solving technique is referred as a process to generate ideas from physically dispersed experts?

• A) Consensus
• B) Brainstorming
• C) Delphi method
• D) Nominal Group technique

Saad comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of :

• A) Consultation
• B) Pressure
• C) Legitimacy
• D) Coalitions

The mental and physical capability to perform various tasks is called:

• A) Ability
• B) Perception
• C) Motivation
• D) Attitude