Which of the following is NOT included in the ISO registration process?

• A) Document review by the registrar of the quality system documents or quality manual
• B) Assessment by a team of two or three auditors of the quality system and its documentation
• C) Pre-assessment, which identifies potential noncompliance in the quality system or in the documentation
• D) Review the program descriptions and select the program(s) that will enable you to contribute more to your organization

In order to achieve the objectives and stimulate innovation, what the organization should encourage?

• A) The involvement of its system
• B) The involvement of its human resource
• C) The involvement of its capital
• D) The involvement of its process

Which of the following is NOT an example of product concerns from customers and end-users?

• A) Delivery
• B) Irregularity
• C) Conformance
• D) Availability

Infrastructure includes all of the following, EXCEPT:

• A) Supporting services (such as transport or communication)
• B) Process equipment (both hardware and software)
• C) Building workspace and associated utilities
• D) Safety rules and guidance

MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:

• A) Deming
• B) Baldrige
• C) Juran
• D) Taguchi

Which of the following should be analyzed to provide inputs for corrective and preventive action, and process improvements?

• A) Quality guide
• B) Quality articles
• C) Quality literature
• D) Quality records

Which of the following is not included in cost of quality?

• A) Appraisal
• B) Internal & External Failure
• C) Prerogative Attitude
• D) Prevention

Which of the following standards are based on PDCA methodology?

• A) ISO 9001 and ISO 9004
• B) ISO 9000 and ISO 9004
• C) ISO 9000 and ISO 9001
• D) ISO 9001 and ISO 9002

Which of the following documents is/are required for the ISO 9001:2000 standard?

• A) Statement of quality policy
• B) All of the given options
• C) Procedures required by ISO
• D) A quality manual

Which of the following performance levels has no results, poor results or unpredictable results?

• A) Reactive approach
• B) No formal approach
• C) Best-in-class performance
• D) Stable formal system approach

All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:

• A) Purchasing information
• B) Review of purchased products
• C) Verification of purchased products
• D) Purchasing process

All of the following are the examples of internal failure costs EXCEPT:

• A) Scrap
• B) Material review
• C) Cost to plan for quality
• D) Rework

All of the following are the elements of a total quality culture, EXCEPT:

• A) Customer driven excellence
• B) Internal audit
• C) Visionary leadership
• D) Agility

Which of the following levels of performance measurement framework describes about individual performance management?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

All of the following options are included in capacity planning, EXCEPT:

• A) Electronic monitoring
• B) Intended use
• C) Acceptance criteria
• D) Post realization activities

Documentation and data on existing products are examples of which of the following?

• A) Internal inputs
• B) External inputs
• C) Neither internal nor external inputs
• D) Either internal or external inputs

The output for management review to examine the quality management system shall include any decisions and actions related to all of the following EXCEPT:

• A) Customer feedback
• B) Resource needs
• C) Improvement of the effectiveness of the quality management system and its processes
• D) Improvement of product related to customer requirements

Which one of the following approaches is based on analysis of authentic data and information?

• A) Mutually beneficial supplier relationships
• B) Factual approach to decision making
• C) System approach to management
• D) Process approach

Supplier capability survey and quality training are the examples of which of the following types of quality costs?

• A) Appraisal cost
• B) External failure cost
• C) Prevention cost
• D) Internal failure cost

Which of the following will NOT be included in the process of validation?

• A) Use of vague methods and procedures
• B) Approval of equipment and qualification of personnel
• C) Defined criteria for review and approval of the processes
• D) Requirements for records