Maria realizes that she has used the word "their" when she meant "there," so she replaces her original word with the correct term. What part of the writing process does this activity represent?

• A) Revising
• B) Planning
• C) Editing
• D) Gathering

When a product or service does not meet customers’ …………………, the customers are disappointed and usually complain.

• A) Elegance
• B) Esthetics
• C) Expectations
• D) Experiences

Placing orders are considered one of the simplest types of _____________.

• A) direct request
• B) persuasive request
• C) none of above
• D) claim request

Which of the following is NOT part of a business letter?

• A) Positive Close
• B) Return address
• C) Salutation
• D) References

Choose the correct option:
A 'collection letter' should tell about the ______________.

• A) overdue date
• B) all of the above
• C) amount owed
• D) required action

Choose the correct option in the following.
An adjustment letter is

• A) Reply to a complaint
• B) Letter to adjust employee
• C) For doing inquiry
• D) Request for a response

Which statement is TRUE?
The best way to compose an adjustment letter is that it should not possess

• A) Friendly gestures
• B) Negative or suspicious tone
• C) A humble attitude
• D) A positive tone

Using abusive and defamatory language is a part of collection letters.

• A) True
• B) False
• C)
• D)

Misrepresenting the message as a government or court document is an important and sensitive issue of ______________ messages.

• A) Persuasive
• B) Collection
• C) Inquiry
• D) Sales

Resolving customers' claims should be done ____.

• A) fairly
• B) tactfully
• C) quickly
• D) all of the above

A request for cooperation, gifts, or favors, without any intention to buy or sell, is a ___________.

• A) claim request
• B) none of above
• C) direct request
• D) persuasive request

Claim letter is also called:

• A) Complaint letter
• B) Adjustment letter
• C) Collection letter
• D) Credit refusing letter

Which of the following practices should be followed rather than avoided while writing collection letters?

• A) Communicating by postcard
• B) Using defamatory language
• C) Using abusive language
• D) Using firm and courteous tone

Before you can sell a product, you need to know what the product is all about.

• A) False
• B) True
• C)
• D)

________ is a form of advertising.

• A) Report
• B) Resume
• C) Memo
• D) Letter

Choose the best option from the following.
The chronological resume structure should be followed only if the candidate has a _______.

• A) Strong employment history
• B) Creative mind
• C) Job necessity
• D) Vast educational background

Identify the most related statement to the term enclosed in the inverted commas.
“While initiating a sales offer you need to”

• A) Have a clear set of objectives
• B) None of the above
• C) Propose extra benefits with the commodity
• D) Have a strong advertising strategy

Choose an appropriate title for the following description.

It is a form of advertising. It is intended to stimulate an employer’s interest in you. It inspires a prospective employer to invite you for an interview with the company.

• A) A chronological resume
• B) A combination resume
• C) A functional resume
• D) A resume

From where do you begin setting objectives for employment?

• A) Finding a place with quick promotions
• B) looking for place with good salary
• C) knowing your major strengths and weaknesses
• D) Being humble without any demands

To write good resume, you need to show that you ______.

• A) both of the above
• B) are well rounded
• C) know how to get things
• D) none of the above