Give the _________ news in the first sentence.

• A) old
• B) latest
• C) bad
• D) good

A request for an adjustment under a guarantee or warranty is a -------------- type of claim.

• A) Shared
• B) Specialized
• C) Common
• D) Generalized

Mark the following as True or False.
Willingness to pay the owed amount is another reason for refusing credit.

• A) False
• B) True
• C)
• D)

The AIDA formula for a sales letter is ____.

• A) attention, interest, decision, action
• B) attention, interest, desire, action
• C) action, intrigue, desire, attention
• D) action, interest, dedication, attention

Which letter is written in reply to a complaint?

• A) Adjustment letter
• B) Sales letter
• C) An inquiry letter
• D) Collection letter

Mark the following as True or False.
A claim is written to inform the company of the problem and suggest a fair compensation.

• A) False
• B) True
• C)
• D)

Fill in the following blank with the most suitable option:
To get money is also a _________ of collection letters.

• A) theme
• B) conclusion
• C) project
• D) purpose

Lack of established credit is the ------- reason for refusing credits.

• A) Main
• B) Minor
• C) Small
• D) One

Complaints should not be called complaint letters, because complaint connotes__________________.

• A) irritation and anger
• B) misery and sadness
• C) dismissal and elimination
• D) rejection and refusal

An informal communication network or grapevine tends to be most active when employees believe the formal communication network is not providing the information they need.

• A) False
• B) True
• C)
• D)

Choose the correct option:
Unwillingness to pay that which is owed according to the ________ reporting agencies is another reason for refusing credit.

• A) progress
• B) credit
• C)
• D)

When the seller is at fault’ refer to one __________ of adjustment letter.

• A) class
• B) set
• C) group
• D) type

Credit Information is obtained from ________ sources.

• A) Similar
• B) Different
• C) Comparable
• D) Parallel

Passive voice sentences are usually stronger than active ones.

• A) True
• B) False
• C)
• D)

Which is of the following cannot be used for obtaining credit information?

• A) Banks
• B) Commercial agencies
• C) Markets
• D) Financial statements

A promise of future payment in cash or kind given in exchange for goods or service is called _______________ request.

• A) claim
• B) credit
• C) adjustment
• D) none of above

The term of payment is a/an _______ for extending the credits.

• A) guideline
• B) goal
• C) evaluation
• D) estimation

Choose the correct option.
In _________ your appeal for payment should not threaten to take the debtor to court unless you actually plan to.

• A) Stage 1
• B) Stage 2
• C) Stage 4
• D) Stage 3

Fill in the following blank with the most suitable option:
Collection letters should be__________.

• A) persuasive
• B) forceful
• C) emotional
• D) critical

The _________ of a collection letter wants to get the money owed and maintain goodwill.

• A) writer
• B) owner
• C) receiver
• D) sender