Which one of the following is the component of input at individual level diagnosis?

• A) Task significant
• B) Group design
• C) Task identity
• D) Skill variety

At individual level diagnosis, “autonomy” is the component of:

• A) Output
• B) Design component
• C) Fit
• D) Input

Which of the following is/are indicator(s) of readiness for change?

• A) Sensitivity to pressures for change
• B) Availability of resources to support change
• C) All of the given options
• D) Dissatisfaction with the status quo

Which of the following is similar to establishing a "diagnostic relationship" between the consultant and the relevant organization members?

• A) Clarifying expectations between relevant organizational members and the consultant
• B) Meeting organizational members regularly
• C) Getting to know the client one-on-one
• D) Gathering data with organizational members

Employee involvement is a broad term that has been variously referred to as “empowerment” “participative management,” “work design,” “industrial democracy,” and “__________”.

• A) Quality of work life
• B) Parallel structure
• C) Quality circle
• D) Employee intervention

The third-party intervention must develop and apply skills of:

• A) Identifying the guilty party
• B) Analytical and Conflict management skills
• C) Problem-solving and feedback
• D) Stereotypes associated with culturally diverse people

When a single organization establishes each subunit as an independent profit center, which of the following types of networks it is?

• A) A vertical market network
• B) An internal market network
• C) An inter-market network
• D) An opportunity network

__________ seeks to reduce costs and bureaucracy by decreasing the size of the organization.

• A) Reengineering
• B) Centralization
• C) Downsizing
• D) Rightsizing

FIY has to face a critical situation of lowering costs and management believes this can be best achieved through cutting down on labor. This is a characteristic of

• A) systemic redesign
• B) Workforce reduction
• C) Organization redesign
• D) Outsourcing

Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations?

• A) When alternative dispute resolution (ADR) is not applicable
• B) When there are interpersonal conflicts involved
• C) When disputants have totally different personalities
• D) When managers are under heavy time pressures

Team-building activities can be classified on all of the following EXCEPT:

• A) Activities specific to the organization’s operation
• B) Activities relevant to one or more individuals
• C) Activities specific to the group’s operation and behavior
• D) Activities affecting the group’s relationship with the rest of the organization

Conflict on pay rates are raised due to which of the following issues?

• A) Intrapersonal issues
• B) Interpersonal issues
• C) Group issues
• D) Substantive issues

“Interdepartmental dependencies” is advantages of:

• A) Process base formed organization
• B) Matrix organization
• C) Self-Contained-Unit Organization
• D) Functional organization

Valid information is the result of an accurate _____________ of the organization’s functioning.

• A) Sampling
• B) Diagnosis
• C) Entering
• D) Contracting