Which of the following options is/are included in categories of Deming prize?

• A) Deming application prize
• B) All of the given options
• C) Prize for factories
• D) Prize for individual

Identify the example of external failure costs.

• A) Customer returns
• B) Material review
• C) Quality planning
• D) Re-inspection

Why the defined corrective action should be focused on eliminating causes of non-conformances and defects?

• A) To avoid contingency
• B) To avoid occurrence
• C) To avoid perfection
• D) To avoid recurrence

Which of the following is a process improvement approach based on a process model?

• A) Capability Maturity Model
• B) Black Widow Model
• C) Organizational Model
• D) Locust Model

Audit and performance review come in which type of control mechanism?

• A) During the game
• B) Before the game
• C) None of the given
• D) After the game

To increase the awareness and involvement of people, the training should cover all of the following topics EXCEPT:

• A) The initiation and implementation of improvement activities
• B) The organization's policies and objectives
• C) The vision for the future of the organization
• D) Intangible resources such as intellectual property

Which of the following is the requirement of organization excellence?

• A) System Focus
• B) Stakeholder Focus
• C) Strategic Focus
• D) Customer Focus

Which of the following is an answer to the First Absolute of Quality Management as summarized by Crosby; what is quality?

• A) Conformance to requirements
• B) Zero defects
• C) Prevention
• D) Price of nonconformance

The key to achieving benefits for interested parties is to sustain and increase ________________.

• A) Competitor satisfaction
• B) Employee satisfaction
• C) Customer satisfaction
• D) Management satisfaction

MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:

• A) Deming
• B) Baldrige
• C) Taguchi
• D) Juran

Which of the following options is included in leadership triad of the criteria for performance excellence?

• A) None of the given options
• B) Human resource focus
• C) Customer and market focus
• D) Process management

Which of the following is not included in cost of quality?

• A) Prerogative Attitude
• B) Appraisal
• C) Prevention
• D) Internal & External Failure

All of the following are included in prevention costs EXCEPT:

• A) Quality planning
• B) New product design reviews
• C) Supplier quality survey
• D) Material review

Which of the following levels of performance measurement framework describes about individual performance management?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

ISO 9000:2000 standard refers to which one of the following options?

• A) Fundamentals and vocabulary
• B) Customer satisfaction
• C) Requirements for QMS
• D) Guidelines for performance improvements

Which of the following is NOT an example of product concerns from customers and end-users?

• A) Irregularity
• B) Availability
• C) Delivery
• D) Conformance

Based in Geneva, Switzerland, International Organization for Standardization is a consortium of the national standard bodies, which has how many countries?

• A) Less than 100
• B) Less than 90
• C) More than 100
• D) Less than 80

Which of the following is the key benefit of continual improvement principle?

• A) Performance advantage
• B) Setting challenging goals
• C) Clear mission
• D) Motivated owners

The infrastructure should be appropriately maintained and adequately protected in and between uses, in order to maintain which of the following?

• A) Operational capability
• B) Financial capability
• C) Managerial capability
• D) Human capability

Which of the following statements is TRUE for ISO 9004?

• A) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• B) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• C) Describes the principles of a quality management system and defines the terminology
• D) Contains the guidelines for auditing quality management and/or environmental management systems