The CEO of an engineering firm noticed a great deal of difference between the styles of the various department directors. He noticed that some are more charismatic and enthusiastic than others. In identifying this difference, he is looking at the directors’ ______________

• A) Attitudes
• B) Personalities
• C) Traits
• D) Behaviors

Mr. Hassan always let his subordinates to know about expectations from them; schedules work to be done and give specific guidance to do a certain task. He can be termed as:

• A) Directive leader
• B) Supportive leader
• C) Participative leader
• D) Achievement-Oriented leader

A view which explains that all conflicts are harmful and must be avoided is:

• A) Traditional view
• B) Interactionist view
• C) Human relations view
• D) None of given

Which of the following is LEAST likely to create dependency?

• A) Supply and demand
• B) Non substitutability
• C) Power legitimacy
• D) Importance

Which of the following tactics involves an individual in the decision-making process?

• A) Exchange
• B) Ingratiation
• C) Inspirational appeals
• D) Pressure

Every cricketer of Pakistan values the advice of Wasim Akram. He has which of the following power?

• A) Reward power
• B) Legitimate power
• C) Coercive power
• D) Expert power

A communication network in which rigid and formal flow of information is followed from one group member to another is known as ______________

• A) None of above
• B) All-Channel network
• C) Wheel network
• D) Chain network

Which kind of strategy to conflict is “Avoiding”?

• A) None of above
• B) I win – You lose
• C) I lose – You lose
• D) I win – You win

A team within an organizational structure that is empowered to act on its decisions regarding product and quality service is referred as:

• A) Quality Team
• B) Virtual Team
• C) Quality Circle
• D) Project Team

An impartial third party, skilled in conflict handling and attempts to facilitate creative problem solving through communication and analysis is known as:

• A) Arbitrator
• B) Mediator
• C) Consultant
• D) Conciliator

The interference in the flow of message between sender and receiver is known as:

• A) Decoding
• B) Noise
• C) Encoding
• D) Feedback

Which of the following is not used as a source of communication with offsite employees?

• A) Email
• B) Fax
• C) Telephone
• D) Bulletin Board

Some individuals promote their image by describing others with whom they are associated in a positive light. These individuals are using which of the following impression management technique?

• A) Flattery
• B) Conformity
• C) Self-promotion
• D) Association

In which stage of the conflict process does conflict become visible?

• A) Intentions
• B) Illumination
• C) Cognition
• D) Behavior

A leadership model that focuses on employee‘s participation in decision making is:

• A) Path-Goal Model
• B) Vroom and Yetton Model
• C) Leader member relationship Model
• D) Contingency Approach

A leader setting high goals, seeking perfection, emphasizing quality, showing confidence in subordinates and stressing pride in work, all these characteristics are related to which of the following class of leadership behaviors?

• A) Supportive behavior
• B) Work facilitation behavior
• C) Achievement-oriented behavior
• D) Participative behavior

The highest level of trust is exhibited in which of the following type of trust?

• A) Reward-based
• B) Deterrence-based
• C) Identification-based
• D) Knowledge-based

Trying to make someone else accept blame for a problem is an example of which of the following conflict handling intention.

• A) Avoiding
• B) Competing
• C) Compromising
• D) Accommodating

The tussle between manager finance and manager production due to not giving approval of some unnecessary expenditures is an example of which of the following conflict?

• A) Horizontal conflict
• B) Diagonal conflict
• C) Vertical conflict
• D) Line staff conflict

All of the following are the possible outcomes of negotiation EXCEPT:

• A) Win-Win
• B) Closure
• C) Lose-Lose
• D) Win-Lose