“Non-reactive- no response bias” is the advantage of:

• A) Interview
• B) Questionnaire
• C) Unobtrusive measures
• D) Observation

Which of the following methods is related to quantitative tool for analyzing data?

• A) Content analysis
• B) Scatter grams and Correlation Coefficients
• C) Force-field analysis
• D) Performance

__________ involves the making a road map for change citing specific activities and events that must occur if the transition is to be successful.

• A) Commitment planning
• B) Activity planning
• C) Sustaining momentum
• D) Reinforcing new behavior

Force-Field Analysis is used for which type of data?

• A) Qualitative
• B) Accurate
• C) Quantitative
• D) Precise

__________ concerns the extent to which a measure represents the “true” value of a variable; that is, how accurately the operational definition translates data into information.

• A) Diagnosis
• B) Validity
• C) Alpha change
• D) Reliability

Which of the following can affect the kinds of job designs that are considered acceptable?

• A) Task structure
• B) Goal clarity
• C) Group composition
• D) Group performance norms

Diagnostic activities lead to action program that in turn call for diagnostic activities, this is the __________.

• A) Contemporary adaptations of action research
• B) Action research model
• C) All of the given
• D) Lewin’s change model

All of the following can have a powerful impact on the way jobs are designed EXCEPT:

• A) Measurement systems
• B) Structure
• C) Technology
• D) Experiences of members

An organization, where developing and implementing plans, policies and decisions is done by top management and employees, will score LOW on:

• A) Task significance
• B) Autonomy and skill variety
• C) Task identity
• D) None of the above

“Bias in interviewer responses” is the disadvantage of:

• A) Observation
• B) Unobtrusive measures
• C) Questionnaire
• D) Interview

At individual level diagnosis, “individual effectiveness” is the component of:

• A) Fit
• B) Design component
• C) Input
• D) Output

Which of the following sets best describe the characteristics of an “enriched job”?

• A) High level of skill variety, immediate and detailed feedback
• B) Detailed feedback, low autonomy
• C) High level of skill variety, low level of task identity
• D) Low level of task significance, immediate feedback

After a training workshop on self-accountability, some employees raised their concerns directly with the management about the extent of applicability of this workshop and even labeled it “useless”. Management ensured its full commitment and highlighted the relevance and importance of this workshop. According to the lifecycle of resistance to change, which phase is this?

• A) Phase 2
• B) Phase 3
• C) Phase 1
• D) Phase 4

Evaluation aimed at guiding implementation may be called which of the following?

• A) Implementation feedback
• B) Reliability feedback
• C) Diagnosis feedback
• D) Evaluation feedback

“Empathic” is the advantage of:

• A) Observation
• B) Interview
• C) Unobtrusive measures
• D) Questionnaire

At individual level diagnosis, “Personal characteristic” is the component of:

• A) Design component
• B) Output
• C) Input
• D) Fit

“Non-empathy” is the disadvantage of:

• A) Observation
• B) Interview
• C) Unobtrusive measures
• D) Questionnaire

Which of the following organizes and examines the information to make clear the underlying causes of an organizational problem?

• A) Data analysis
• B) Data collection
• C) Planning change
• D) Implementing change

At individual level diagnosis, “organization design” is the component of:
Design

• A) Design
• B) Output
• C) Input
• D) Fit

Based on the nature of job, a telephone operator would generally have LESS:

• A) Task significance
• B) Feedback
• C) Autonomy and skill variety
• D) Task identity