All of the following statements are true about ‘mediation’ EXCEPT:

• A) Mediation is done through a third-party neutral person
• B) It is a kind of assisted negotiation process
• C) The disputants lose the power to conflict resolution in the process of mediation
• D) The mediator’s main role is to assist the disputants in negotiating or in coming to an agreement

Category-based processing will be used; anyway, if there are insufficient resources to devote to systematic impression formation, is called:

• A) Sufficiency principle
• B) Systematic principal
• C) Category principal
• D) Dual principal

Of the five negotiating styles, the __________style represents a moderate level of concern for both self and others.

• A) Avoiding
• B) Integrating
• C) Obliging
• D) Compromising

Which one of the following statement is most relevant to the BATNA?

• A) Cause undue pressure into settlement
• B) Is unable to protect disputant and his or her team from making irrational choices
• C) Forbids team to accept a deal better than the BATNA
• D) Gives the disputant a clear picture of how much ability one has to get ones underlying interests and needs met

Issues which arise from the unwarranted belief that someone from a different culture is exactly like you are:

• A) Diversity
• B) Power
• C) Cultural
• D) Stereotyping

BATNA is an abbreviation of:

• A) Best Alternative to a Negotiated Argument
• B) Best Alternative to a Negotiated Arrangement
• C) Best Alternative to a Negotiated Agreement
• D) Best Alternative to a Negotiated Assignment

All of the following are the distinguishing features of different forms of mediation EXCEPT:

• A) Goals of the process
• B) Is the process more facilitative or more evaluative?
• C) Does the mediation deal narrowly with the presenting dispute, or deal with the entire landscape of the disputants’ relationship?
• D) How much coercion is placed on the mediators to settle?

Which of the following is not a disadvantage of bargaining based mediation?

• A) Outcomes are usually restricted to money and often display a lack of creativity
• B) Psychological ownership may be low
• C) Remedies divergent perception of fact or law
• D) If conflict is already escalated, it’s unlikely to work

Which of the following type of mediator generally handles the issue clarification and communication?

• A) Facilitative mediator
• B) Both 1 & 2
• C) Evaluative mediator
• D) Mediator

Which of the following can address all issues, not just those for which a cause of action can be stated?

• A) Adjudication
• B) Nonbinding evaluation
• C) Mediation
• D) Arbitration

Why is mediation regulated?

• A) All of the above
• B) To preserve the essence of mediation
• C) To protect other legal rights
• D) To ensure the effectiveness of mediation

If a short term, narrow perspective is taken then which of the following appears to be more efficient alternative?

• A) Arbitration
• B) Mediation
• C) Adjudication
• D) Nonbinding evaluation

If a long term perspective is taken then which of the following appears to be more efficient alternative?

• A) Mediation
• B) Adjudication
• C) Arbitration
• D) Nonbinding evaluation

Confidentiality in mediation, that feature intervention by a third party neutral, is generally suspended in situations in which disclosure is required either to prove or to defend against an action against _____________________

• A) Consent of the participation
• B) Mediator malpractice
• C) To uphold the administration of justice
• D) Protection of mediation process

Which of the following evaluative tactics in mediation has the function to narrow down the distance between the positions of the disputants?

• A) Handling emotions
• B) Caucusing
• C) Structuring the negotiation
• D) Case evaluation

Which type of goals promotes facilitative mediation?

• A) Long term
• B) Medium term
• C) All of the given options
• D) Short term

Of the two types of mediation, ________ would be more likely to encourage positional bargaining.

• A) Evaluative mediation
• B) Mediation
• C) Facilitative mediation
• D) Nonbinding evaluations

In a hypothetical conflict involving a group project in a university course, the collectivist Taiwanese were more likely to prefer negotiation style such as obliging and avoiding, whereas U.S students tend to express preferences for using the dominating style, demonstrate which of the following:

• A) Cultural differences in frame and reference
• B) Cultural differences in self-concept and identity
• C) Cultural differences in orientation to conflict
• D) Cultural differences in communication and etiquette

Impressions formed about people that are based upon fitting the person into various categories are a type of impression called:

• A) Systemic processing
• B) Category-based processing
• C) Detail processing
• D) Data processing

An Asian-American employee misinterprets her managers questioning of her decision as criticism, when in fact, he is simply trying to learn from her expertise, is an example of:

• A) Negotiation
• B) Stereotyping
• C) Culture
• D) Power