Most companies are attaining ISO 9000 registration due to which of the following reasons?

• A) Customers are demanding
• B) All of the given options
• C) Requirement of EU regulations
• D) Capturing market advantage

Which of the following is not the key benefit of leadership principle?

• A) Setting challenging goals
• B) Motivated employees
• C) Improved customer loyalty
• D) Clear vision

As per Crosby, zero defects is not a __________ program.

• A) Incremental
• B) Functional
• C) Continuous
• D) Motivational

All of the following steps are included in ISO registration process EXCEPT:

• A) Training requirement
• B) Select a third party registrar
• C) Develop and implement QMS
• D) Registration objective

Which of the following statements is TRUE for ISO 9000?

• A) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• B) Describes the principles of a quality management system and defines the terminology
• C) Contains the guidelines for auditing quality management and/or environmental management systems
• D) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance

Which one of the following factors is not included in control of production and service provision?

• A) Communication
• B) Training
• C) Status of Products
• D) Problem Prevention

Which one of following options is included in ISO registration process?

• A) Selection of supplier
• B) Take corrective actions
• C) Training requirement
• D) Conduct TNA

Which one of the following is not included in external failure costs?

• A) Warranty Claims
• B) Customer returns
• C) Material review
• D) Product recalls

Which of the following is not included in benefits of the ISO 9000?

• A) Improved customer satisfaction
• B) Increased productivity
• C) Improved performance
• D) Provide confidence to internal customers

In the levels of organizational maturity, the dysfunctional system precede which of the following systems?

• A) Awakening System
• B) Maturing System
• C) World Class System
• D) Developing System

Improvement of product and resources needs are the examples of which of following options?

• A) Internal communication
• B) Quality planning
• C) Review output
• D) Review input

All of the following are the benefits enjoyed by ISO 9000 registered organizations EXCEPT:

• A) Wider customer acceptance of products and services
• B) Improved organizational performance and competitiveness
• C) Worst quality and quantity of products and services
• D) Improved effectiveness and reliability of its processes

Process audit and test of purchased material belong to which of the following types of quality costs?

• A) Appraisal cost
• B) Internal failure cost
• C) Prevention cost
• D) External failure cost

How the requirements for documentation and records may not arise?

• A) Contractual requirements from the customer or other interested parties
• B) Irrelevant statutory and regulatory requirements
• C) Acceptance of international, national, regional and industry sector standards
• D) Decisions by the organization

ISO 9000 Quality Management System manual includes all of the following EXCEPT:

• A) Quality policy manual
• B) Quality procedures manual
• C) Quality work instructions
• D) Quality description

All of the following tasks are included in “management commitment”, EXCEPT:

• A) Establishing quality function at different levels
• B) Ensuring the availability of resources
• C) Conducting management reviews
• D) Establishing quality policy

According to Ishikawa, which of the following options is the narrow interpretation of quality?

• A) Quality of work
• B) Quality of service
• C) Quality of product
• D) Quality of people

Which of the following is determined under ISO 9001:2000 – Quality Management Systems in the planning of product realization?

• A) Insignificance and concealment of significant features of the processes
• B) Where excess in product will only be apparent in use
• C) Identification of and correction against potential conformance
• D) Quality objectives and requirements for the product

Which of the following is NOT included in the performance indicators based on objective data?

• A) Delivered part quality performance
• B) Delivery schedule performance
• C) Customer calmness excluding field returns
• D) Customer notifications related to quality or delivery issues

Which of the following is not included in objectives of the ISO 9000?

• A) Provide confidence to internal customers
• B) Provide confidence that QS requirement are being met
• C) Provide confidence to customer and stakeholder
• D) Reduction in waste and rework