Asa G. Candler is a corporate sector leader and founder of _______________.

• A) Coca-Cola
• B)
• C)
• D)

All of the following are the ways to expand employee power EXCEPT:

• A) Emphasizing different ways of exercising employees’ influence
• B) Restricting inducements for thinking and acting
• C) Providing opportunities for creative problem solving coupled with the discretion to act
• D) Clearly defining employees’ roles and responsibilities

Which of the following is the right distinction between leaders and managers?

• A) Leaders develop while managers maintain
• B)
• C)
• D)

Variables that influence the language a person uses include all of the following Except:.

• A) Incentives
• B) Education
• C) Cultural background
• D) Age

"Telling how and when" type of decision is made by a ___________.

• A) Manager
• B)
• C)
• D)

The means by which communication passes is called:

• A) A transmission
• B) A conductor
• C) A conduit
• D) A medium

Lou Gerstner is a corporate sector leader and former CEO of ________.

• A) IBM
• B)
• C)
• D)

All of the following are the organizational factors giving rise to the use of political tactics EXCEPT:

• A) Democratic decision making
• B) High performance pressures
• C) Abundance of resources
• D) Low trust

As opposed to management, leadership is a/an _____________________.

• A) Multidirectional influence
• B)
• C)
• D)

Those “out of power” and seeking to be “in” groups try to increase their power through __________________.

• A) Expert power.
• B) Information power.
• C) Group decision making power.
• D) Coalition power.

What is the most common element in definitions of leadership?

• A) Leadership is an influence process
• B)
• C)
• D)

A manager should Not delegate tasks that are:

• A) Central to the manager's role
• B) Urgent but not important
• C) Complex and difficult
• D) Pleasant and unpleasant

Leadership is best defined as ____________.

• A) The ability to influence a group towards goal achievement
• B)
• C)
• D)

Which of the following power is exhibited by Mr. Ali when he demotes one of his subordinates because of her non-compliance with office rules?

• A) Coercive power
• B) Reward power
• C) Referent power
• D) Expert power

The three components of the leadership process are 1) Leaders, 2) Followers and 3) __________

• A) Situation
• B)
• C)
• D)

Which of the following is not a barrier to effective communication?

• A) Filtering
• B) Silence
• C) Selective perception
• D) Language

Which of the following is called an informal communication network?

• A) Chain
• B) Grapevine
• C) Contextual system
• D) Gossip monger

The anxiety or tension a person experiences in oral, written, or in both types of communication is called:

• A) Block
• B) Apprehension
• C) Breakdown
• D) Obstruction

Employee empowerment in general means:

• A) None of the given
• B) increased job autonomy for the subordinates
• C) decreased job autonomy for the subordinates
• D) increased job autonomy for the superiors

Mr. Usman generally sets goals for all of his team members and inform them about the goals and how to achieve them. Most of the members think that goals are not reasonable but they never complain and try to follow the guidelines. The behavior of members is an example of:

• A) Lack of motivation
• B) Commitment
• C) Control
• D) Compliance