Use a cover only for ________ reports.

• A) long
• B) memo
• C) short
• D) formal

Memorandum is used to:

• A) Communicate to other company.
• B) Communicate to the general public
• C) Inform someone not related to your company.
• D) Communicate to someone within your own company.

Writing style can be improved through use of:

• A)
• B)
• C)
• D)

The purpose of writing justification reports is _______________.

• A) to implement policies and procedures
• B) to comply with regulatory requirements
• C) to guide decisions
• D) to document client work

All the following are external stakeholders of an organization except:

• A)
• B)
• C)
• D)

Mark the following as True or False:
A memo report is a cross between interoffice memo and a formal report.

• A) False
• B) True
• C)
• D)

Feedback is a listener’s:

• A)
• B)
• C)
• D)

For _______ internal reports, use memo or manuscript format.

• A) lengthen
• B) extend
• C) brief
• D) long

Someone from the United States shakes his or her head when saying “no.” This is an example of nonverbal:

• A)
• B)
• C)
• D)

An index is a/n ________ list of names, places and subjects mentioned in the report, along with the page on which they occur.

• A) non-alphabetical
• B) random
• C) haphazard
• D) alphabetical

Keep a distance of 18 inch from other person during a formal conversation.

• A)
• B)
• C)
• D)

Monthly market reports are prepared for _________.

• A) comparatively stable market
• B) None of the above
• C) a permanent demand
• D) Both of the above

While communicating, when you are aware not only of the perspective of others but also their feeling, you are applying which principle of communication:

• A)
• B)
• C)
• D)

In _____________ reports summarize major findings at the end, if you wish.

• A) formal
• B) informational
• C) memo
• D) informal

Use the indirect approach when the audience is:

• A)
• B)
• C)
• D)

Identify the given statement as True or False.
A formal report’s format and impersonal tone convey an impression of professionalism.

• A) True
• B) False
• C)
• D)

Sounds such as ‘uh-huh’, ‘um’, ‘uh’, silent pauses are vocal.

• A)
• B)
• C)
• D)

Memorandum consists of usually ---------- main parts.

• A) Three
• B) Two
• C) Four
• D) Four

Which of the following is an example of gender biased word?

• A)
• B)
• C)
• D)

An index is an alphabetical list of ______.

• A) unpublished works
• B) names, places and subjects
• C) journals, papers and books
• D) previous researches