Which of the following are basic approaches to motivation?

• A) Individual differences approach
• B) Managerial approach
• C) All of the given options
• D) Organization approach

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This phenomenon is called:

• A) Selective perception
• B) Filtering
• C) Communication apprehension
• D) Emotional block

Background traits are also known as:

• A) Social traits
• B)
• C)
• D)

In Maslow’s hierarchy of needs, what is the term used for the drive to become what one is capable of becoming?

• A) Hypo-glorification
• B) Self-esteem
• C) Perfection
• D) Self-actualization

Which type of followers are more involved in politics?

• A) Alienated followers
• B)
• C)
• D)

Mr. Usman generally sets goals for all of his team members and inform them about the goals and how to achieve them. Most of the members think that goals are not reasonable but they never complain and try to follow the guidelines. The behavior of members is an example of:

• A) Control
• B) Commitment
• C) Lack of motivation
• D) Compliance

A manager bargaining with superiors for funds, facilities, or equipment is performing the role of a _____________.

• A) Negotiator
• B)
• C)
• D)

Which of the following stage is completed when members begin thinking of themselves as part of a group?

• A) Norming
• B) Performing
• C) Storming
• D) Forming

Which type of followers require close supervision from leaders?

• A) Passive
• B)
• C)
• D)

All of the following are the ways to expand employee power EXCEPT:

• A) Clearly defining employees’ roles and responsibilities
• B) Providing opportunities for creative problem solving coupled with the discretion to act
• C) Emphasizing different ways of exercising employees’ influence
• D) Restricting inducements for thinking and acting

As per Kellerman's Typology, Ineffective leadership consists of all of the following except being:

• A) Callous
• B)
• C)
• D)

Which of the following is called an informal communication network?

• A) Gossip monger
• B) Contextual system
• C) Grapevine
• D) Chain

When a leader ignores the welfare of those outside his relevant group, he is called an:

• A) Unethical leader
• B)
• C)
• D)

Those “out of power” and seeking to be “in” groups try to increase their power through __________________.

• A) Information power.
• B) Expert power.
• C) Coalition power.
• D) Group decision making power.

According to Mintzberg, one of the management Interpersonal roles includes the function of a __________.

• A) Leader
• B)
• C)
• D)

Which of the following sources of power originates from the leader’s ability to punish or control?

• A) Reward power
• B) Coercive power
• C) Referent power
• D) Expert power

"Selling what and why" type of decision is made by a __________.

• A) Manager
• B)
• C)
• D)

What are the five stages of group development?

• A) Initiation, evolution, maturation, degeneration, termination
• B) Forming, storming, norming, performing, adjourning
• C) Introduction, development, production, deterioration, adjournment
• D) Generation, implementation, construction, production, termination

Mr. ABC performs which of the following managerial role while transmitting information to community outside the organization regarding the policies and plans of the organization?

• A) Spokesperson
• B)
• C)
• D)

Mr. Ali has been asked by his boss to assist him in a project. Ali disagrees with few of his boss’s opinions and wanted to convince him. What would be the most appropriate influence tactic to use?

• A) Personal appeal
• B) Consultation
• C) Rational persuasion
• D) Pressure