What is required after developing and implementing the QMS in the process of acquiring the certificate of ISO 9000?

• A) Selecting a third party registrar
• B) Submitting quality manual for approval
• C) Selecting the appropriate standards
• D) Final assessment by registrar

Which of the following is NOT included in the ISO registration process?

• A) Assessment by a team of two or three auditors of the quality system and its documentation
• B) Document review by the registrar of the quality system documents or quality manual
• C) Pre-assessment, which identifies potential noncompliance in the quality system or in the documentation
• D) Review the program descriptions and select the program(s) that will enable you to contribute more to your organization

Total quality management concept is applied in which of the following departments of the organization?

• A) Every/All
• B)
• C)
• D)

Which one of the following options is included in design and development planning?

• A) Process equipment both hardware and software
• B) Inquiries, contract and order handling
• C) Review, verification and validation activities
• D) Verification of purchased products

Who must understand the processes that cross-functional boundaries align these processes toward a common vision or goal, and optimize their interactions?

• A) Manager
• B)
• C)
• D)

Malcolm Baldrige National Quality Award is based on which of the following options?

• A) Total Quality Management
• B) International Standard Organization
• C) Total Quality Control
• D) Total organization Maintenance

In traditional management, financial and marketing issues drive which of the following options?

• A) Strategic planning
• B)
• C)
• D)

Which of the following is measure of revenue gains against cost associated with quality effort?

• A) All of the given
• B) Return on Equity
• C) Return on Quality
• D) Return on Assets

According to Deming, which one of the following statements is false in case if people don't understand psychology?

• A) They don't understand the process of change
• B)
• C)
• D)

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

• A) It is Insignificance and concealment of significant features of the processes
• B) It Identifies of and corrects against potential conformance
• C) It is used where excess in product will only be apparent in use
• D) It meets the input requirements for design and development

Which of the following is not the quality-related characteristics?

• A) Tangible
• B)
• C)
• D)

How many categories are involved in the criteria for business excellence?

• A) Six
• B) Nine
• C) Seven
• D) Eight

Which one of the following causes generally accounts for about 80 to 90 percent of the observed variation in a production process?

• A) Common
• B)
• C)
• D)

Which of the following is NOT the category in Baldrige Award?

• A) Supply chain
• B) Leadership
• C) Business results
• D) Process management

Which of the following are planned and systematic activities necessary to provide adequate confidence that a product will satisfy given requirements?

• A) Quality Assurance
• B)
• C)
• D)

Which of the following is the statement describing what the organization wants to achieve?

• A) Corporate objectives
• B) Corporate philosophy
• C) Mission
• D) Vision

The quality loss function allows financial decisions to be made at which of the following stages?

• A) Design stage
• B)
• C)
• D)

What sort of information the analysis of data does NOT provide when the suitability and effectiveness of the quality management system is to be revealed?

• A) Information relating to conformance to product requirements
• B) Information relating to customer satisfaction
• C) Information relating to suppliers
• D) Information relating to development in services

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

• A) Plato
• B)
• C)
• D)

What should be the responsibility of department managers?

• A) To evaluate the effectiveness of the actions taken
• B) To implement the country’s legal requirements for efficient transportation of people
• C) To enforce federal, state laws along with city ordinances
• D) To apply new professional engineering approaches and techniques