MCQ Bank
"Dominating others by showing superiority or authority" refers to which one of the following self-oriented behaviors?
- A) Controlling
- B)
- C)
- D)
Which of the following is not included in internal failure?
- A) Cost of rework
- B) Product Recalls
- C) Downtime
- D) Retesting Cost
The concept of quality has often been defined from a transcendent view as _________________.
- A) Innate excellence
- B)
- C)
- D)
Which of the following is the alternate name of the Australian quality award?
- A) Deming quality award
- B) None of the given options
- C) National quality award
- D) Business excellent award
Which one of the following types of managers spend their almost 40 percent time in meetings?
- A) Middle level managers
- B)
- C)
- D)
Which of the following options ensures communication between various levels and functions regarding the processes of QMS?
- A) Customer communication
- B) External communication
- C) Internal communication
- D) Competitor communication
Which one of the following group maintenance behaviors refers to reconciling differences among group members?
- A) Harmonizing
- B)
- C)
- D)
Who noted that deficiencies in the original planning cause a process to run at a high level of chronic waste?
- A) Newall
- B) Schein
- C) Juran
- D) Oakland
Human resource practices concentrate on which of the following options?
- A) All of the given options
- B)
- C)
- D)
Observations and inspections come in which type of control mechanism?
- A) Before the game
- B) During the game
- C) After the game
- D) None of the given
"You can ask direct questions to quiet people and try to control talkative people", for which one of the following purposes?
- A) Mobilizing the group
- B)
- C)
- D)
Marketing department must establish systems for __________ of customer information and reaction.
- A) Promotion
- B) Feedback
- C) Feed forward
- D) Motivation
Quality must be measured by the interaction between which of the following participants?
- A) All of the given options
- B)
- C)
- D)
How many steps are involved in ISO registration?
- A) Two
- B) Ten
- C) Six
- D) Four
Which one of the following is not included in the concept of quality?
- A) Quality by technology
- B)
- C)
- D)
When is the re-certification required?
- A) Every six years
- B) Every five years
- C) Every four years
- D) Every three years
Which one of the following themes refers to the combination of benefits derived from using a product or services?
- A) Customer value strategy
- B)
- C)
- D)
Which of the following is the key benefit of customer focus principle?
- A) Setting challenging goals
- B) Increased revenue
- C) Clear vision
- D) Motivated employees
What is the process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards?
- A) Quality Assurance
- B)
- C)
- D)
Which of the following is not included in cost of quality in life?
- A) Appraisal Attitude
- B) Corrective Attitude
- C) Failure Attitude
- D) Preventive Attitude