Which type of job redesign increases the variety of tasks a job includes while keeping the level of challenge the same?

• A) Job empowerment
• B) Job enrichment
• C) Job rotation
• D) Job enlargement

Core meaning of value for money (VfM) is clear in all definitions as:

• A) Profit and loss
• B) Human satisfaction
• C) Authority and control
• D) Economy, efficiency and effectiveness

High cohesiveness with low performance norms leads to:

• A) High output
• B) Innovation
• C) Creativity
• D) Low output

Which stage of team development is characterized by guarded interactions and low productivity?

• A) Storming
• B) Forming
• C) Norming
• D) Performing

Communication with banks, suppliers, or government is called:

• A) Horizontal
• B) Internal
• C) External
• D) Cross

Which of the following is an example of an extrinsic reward?

• A) Personal development
• B) Feeling of competency
• C) Self-control over work
• D) Bonus, promotion, time off, assignment, praise

A group is effective if its output meets:

• A) Wages
• B) Standards
• C) Random needs
• D) Costs

Which of the following best describes a team?

• A) A group without cohesiveness
• B) A group with a common objective and one purpose where members are interdependent
• C) A group with no reliance on each other’s strengths
• D) A group that only meets occasionally to share information

Informal communication is mostly used with:

• A) Clients
• B) Managers
• C) Peers
• D) Strangers

Which of the following team role is responsible for putting ideas into action?

• A) Timer
• B) Shaper
• C) Implementer
• D) Monitor

Team leadership is best described as:

• A) Authoritative
• B) Shared and participatory
• C) Absent
• D) Strongly hierarchical

In which stage are team members treated as strangers?

• A) Performing
• B) Norming
• C) Adjourning
• D) Forming

The process of converting subject matter into understandable symbols is called:

• A) Encoding
• B) Speaking
• C) Responding
• D) Decoding

According to John Dewey, communication is a process of:

• A) Persuasion
• B) Experience sharing
• C) Transaction
• D) Decision making

Which of the following organizes people and resources toward the effective and efficient pursuit of predetermined objectives?

• A) Competent Manager
• B) Effective Leader
• C) Highly Capable Individual
• D) Contributing Team Member

Operational plans are also called:

• A) Functional level plans
• B) Tactical plans
• C) Strategic plans
• D) Measureable plans

Which of the following leader routinely select superb successors?

• A) Transactional
• B) Transformational
• C) Democratic
• D) Level 5

Which of the following leader seeks help when they need it, they are not afraid to ask questions?

• A) Level 5
• B) Transformational
• C) Transactional
• D) Democratic

While making quick decisions, one must consider:

• A) Emotions
• B) Short-term
• C) Pressure
• D) Outcome

Before making a decision, one must gather:

• A) Experience
• B) Information
• C) Advice
• D) Resources