In psychology perspective, Deming said that fear is ______

• A) Demotivating Factor
• B)
• C)
• D)

Which of the following is NOT an input for competence related needs?

• A) Targeting the reasons why people are leaving the organization
• B) Future demands related to strategic and operational plans and objectives
• C) Evaluation of the competence of individual people to perform defined activities
• D) Legislation, regulation, standards, and directives affecting the organization

Which of the following options was the emphasis of quality in inspection era?

• A) Product uniformity
• B)
• C)
• D)

Which of the following should be used as input to management review in order to ensure that continual improvement is the driver for organizational development?

• A) Performance information
• B) Ethical performance
• C) Performance development
• D) Performance management

Which of the following are the methods of measurement in quality assurance era?

• A) Statistical tools and techniques
• B)
• C)
• D)

All of the following are the disadvantages of functional structure, EXCEPT:

• A) It inhibits process improvement
• B) It separates employees from customers
• C) It creates lack of understanding across departments
• D) It provides organizations with a clear chain of command

The market and consumer needs are the emphasis of organizations in which of the following eras?

• A) Strategic total quality management
• B)
• C)
• D)

The primary purpose of quality documentation is to express which of the following options?

• A) Quality record
• B) Quality control
• C) None of the given options
• D) Quality policy

Which of the following options is used by a firm as a source of competitive advantage to make its products difficult to copy?

• A) Differentiation
• B)
• C)
• D)

All of the following are included in responsibilities of management representative, EXCEPT:

• A) Ensure the promotion of awareness of customer requirements
• B) Establish quality function at different levels
• C) Ensure QMS established, implemented and maintained
• D) Report to top management for improvement

Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

• A) Management concepts and tools
• B)
• C)
• D)

Strategies for establishing a quality culture include which of the following?

• A) Watching shocking videos
• B) Developing a plan for making the changes
• C) Rebuilding teams
• D) Realization of the work effort

All of the following are the grounds to give birth to total quality approach EXCEPT:

• A) Obsession with quantity
• B)
• C)
• D)

In TQM, what does the acronym MBNQA stand for?

• A) Maslow Bloom National Quantity Award
• B) Medicare Benefits National Quality Award
• C) Malcolm Baldrige National Quality Award
• D) Marybeth Bandit National Quality Award

People, technology and capital come under which of the following sections of systems thinking?

• A) Input
• B)
• C)
• D)

Which one of the following levels of ISO 9001,9004 (2000) describes about “reactive approach”?

• A) Level 4
• B) Level 2
• C) Level 1
• D) Level 3

All of the following are the discussion skills of quality meeting, EXCEPT:

• A) Finding cost advantage
• B)
• C)
• D)

Which of the following reasons is/are needed for control of records?

• A) All of the given options
• B) Retrieval
• C) Disposition
• D) Storage

Which one of the following is the objective of a TQM system?

• A) Continuous improvement
• B)
• C)
• D)

All of the following are included in ISO 9004 quality principle EXCEPT:

• A) Cost Reduction
• B) Involvement of People
• C) Leadership
• D) Process Approach