Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but she improved considerably in next few months. Now she consistently processes her forms without errors and more than her quota. However, she found that her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships?

• A) Performance reward
• B)
• C)
• D)

Better you know someone, the more accurately you can predict what he or she will do, is a major characteristic of:

• A) Knowledge base trust
• B) Charitable trust
• C) Identification base trust
• D) Deterrence base trust

Which of the following is the most effective communication network for facilitating the emergence of a leader?

• A) Wheel
• B)
• C)
• D)

A manager’s powers derived from his/her formal position in the organizational hierarchy can be referred as:

• A) Expert power
• B) Referent power
• C) Legitimate power
• D) Coercive power

The degree to which a person actively participates in his/her job and considers his/her performance as being important to self worth, refers to __________.

• A) Job involvement
• B)
• C)
• D)

For task conflict to be productive, it should be:

• A) Kept at low-to-moderate levels
• B) Kept high to low
• C) Kept at moderate levels
• D) Kept at low to high

Biological Characteristics include the following EXCEPT:

• A) Color
• B)
• C)
• D)

Which of the following is NOT an organizational factor that contributes to political behavior in an organization?

• A) Need for power
• B) Role ambiguity
• C) Low trust
• D) Zero-sum allocation

If you accept orders from your supervisor solely because he or she is "the boss,” you highly believe in:

• A) Authoritarianism
• B)
• C)
• D)

Which of the following group problem solving technique is referred as a process to generate ideas from physically dispersed experts?

• A) Nominal Group technique
• B) Delphi method
• C) Consensus
• D) Brainstorming

If an individual fail to report to his/her work, this phenomena can be termed as ________.

• A) Absenteeism
• B)
• C)
• D)

Whenever Ali faces any conflict with his class fellows, he always tries to satisfy his interests, regardless of its impact on other class mates.
Which conflict handling style described above?

• A) Accommodating
• B) Compromising
• C) Avoiding
• D) Competing

Hamid truly believes that he can achieve his goal of selling 10 cars each month. This belief reflects Hamid’s:

• A) Self-efficacy
• B)
• C)
• D)

The triangle for managing the new team environment includes all of the following EXCEPT:

• A) Individuals
• B) Culture
• C) Manager
• D) Team

If you are proud of your accomplishments and are confident in your abilities, you have high ________.

• A) Self-esteem
• B)
• C)
• D)

Which of the following tactics involves an individual in the decision-making process?

• A) Inspirational appeals
• B) Exchange
• C) Pressure
• D) Ingratiation

Organization wide program to distribute compensation in company’s profit based on established formula is known as:

• A) Profit-sharing plans
• B)
• C)
• D)

The Grapevine communication refers to:

• A) Messages that use formally established channels
• B) Interference in the flow of a message from a sender to a receiver
• C) Messages sent with body posture, facial expressions, and head and eye movements
• D) The Spontaneous communication occurring without regard for the formal channels of communication

Which of the following is NOT an example of common stereotyping?

• A) Perceptual
• B)
• C)
• D)

A deliberate attempt to develop a desirable positive and favorable image which may or may not be accurate is known as:

• A) Personal Management
• B) Impression Management
• C) Organizational Management
• D) Relations Management