"Trying to focus the group discussion on topics of personal interests rather than the group", depicts which of the following self-oriented behaviors?

• A) Diverting
• B)
• C)
• D)

When establishing partnerships within supply chain, an organization considers all of the following EXCEPT:

• A) Set goals to vulnerable threats for continuing partnerships
• B) Jointly establish a clear understanding of the partners' needs and expectations
• C) Jointly establish a clear understanding of customers' needs and expectations
• D) Identify key suppliers, contractors and distributors as potential partners

Which of the following models has a vertical chain of command?

• A) Mechanistic model
• B)
• C)
• D)

All of the following are true for zero defects concept EXCEPT:

• A) A motivational, widely understood and accepted program
• B) A tool of management to communicate to do things right the first time
• C) A performance standard for management
• D) A standard of the craftsperson regardless of his or her assignment

In RATER, "A" stands for which one of the following options?

• A) Accessibility
• B)
• C)
• D)

Fault tree analysis is an example of tools for which of the following options?

• A) Acceptance criteria
• B) Design and development
• C) Shorter cycle time
• D) Risk assessment

A manager must perform all the management functions with which one of the following options?

• A) Managing
• B)
• C)
• D)

Which one of the following levels of ISO 9001,9004 (2000) describes about “no systematic approach”?

• A) Level 3
• B) Level 1
• C) Level 4
• D) Level 2

Which one of the following options focuses on long term profits and continual improvement?

• A) Total quality
• B)
• C)
• D)

According to Ishikawa, which of the following options is the broader interpretation of quality?

• A) Quality of service
• B) Quality of process
• C) Quality of information
• D) All of the given options

Corporate culture is shifting its focus from antagonistic towards rivals to ______ with rivals.

• A) Collaboration
• B)
• C)
• D)

All of the following are included in design and development planning, EXCEPT:

• A) Design and development test activities
• B) Design and development reviews
• C) Design and development outputs
• D) Design and development guidance

______ means each and every subsystem is interdependent, interconnecting and interacting with each other.

• A) System thinking
• B)
• C)
• D)

Strongly integrated improvement process relates to which of the following?

• A) Reactive approach performance level
• B) Stable formal system approach performance level
• C) No formal approach performance level
• D) Best-in-class performance performance level

When did the factory system start?

• A) In the mid 1750s
• B)
• C)
• D)

Which of the following is NOT the characteristic of the organizations operating according to the principles of quality management?

• A) A firm understanding that market driven means that quality is defined by customers, not the company
• B) A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork
• C) A commitment to leading people with a bias for broken improvement and miscommunication
• D) A total commitment to continually increasing value for customers, investors, and employees

Gauging and measurement were the methods of measurement in which of the following eras?

• A) Inspection
• B)
• C)
• D)

All of the following are the Crosby’s absolutes of quality management, EXCEPT:

• A) Zero defects
• B) Conformance to requirements
• C) Competence to quality
• D) Prevention

Quality can be derived as which of the following?

• A) Q = Total Get / Total Give
• B)
• C)
• D)

All of the following factors are included in identification and traceability, EXCEPT:

• A) Contract Requirement
• B) Problem Prevention
• C) Status of Products
• D) Risk Mitigation