Overcoming resistance to change by involving the people who oppose the change in the change process and decision making refers to:

• A) Participation
• B) Coercion
• C) Manipulation
• D) Cooperation

All of the following employee responses are considered Implicit resistance towards change EXCEPT:

• A) Increased errors and mistakes
• B) Engaging in work slow down
• C) Loss of loyalty towards organization
• D) Loss of employee motivation

The degree to which jobs are standardized within an organization is referred as:

• A) Specialization
• B) Centralization
• C) Decentralization
• D) Formalization

In city hotel, housekeeping staff is not only responsible for cleaning rooms, vacuuming and making beds, but also replacing burned out bulbs and restocking of mini bars.
Which of the following work redesign option described above?

• A) Job Sharing
• B) Job Enrichment
• C) Job Enlargement
• D) Job Rotation

Which of the following statements describe the “Dominant Culture” in any organization?

• A) A culture that expresses the core values that are shared by a majority of members.
• B) All of the given
• C) A culture in which core values are widely shared and intensively held.
• D) A culture that typically defined by department designation and geographical separation.

ABC Company always adopts latest technology and cutting edge equipments to stay ahead in competition in the market. It is an example of which of the following type of change:

• A) Reactive change
• B) Revolutionary change
• C) Anticipatory change
• D) Radical change

If an employee dislikes uncertainty and has developed a negative attitude towards any new change then which of the following can be source of his/her resistance?

• A) Economic
• B) Habit
• C) Fear of the unknown
• D) Structural inertia

United Company is undergoing a change process. The management decides to hire external change agent to coordinate this process. What can be the potential benefit which management can gain from this step?

• A) Non-familiarity with organizational culture
• B) Spend time in understanding the cues and clues
• C) Take longer start-up times
• D) Act freely, not tied to office politics

Effective Career Development has ALL of the following phases EXCEPT:

• A) The Exploration phase
• B) The Development phase
• C) The Assessment phase
• D) The Direction phase

Which one of the following form is used to transmit culture to employees through repetitive sequence of activities, expressing and reinforcing the key organizational values?

• A) Stories
• B) Material Symbols
• C) Language
• D) Rituals

In which of the following career stage; an individual gets his first job, gets accepted by his peers, learns in this job, and also gains the first tangible evidence of success or failure?

• A) Establishment stage
• B) Maintenance stage
• C) Growth stage
• D) Exploration stage

What role HRM can play for organization’s betterment?

• A) Experiencing high turnover
• B) All of the given
• C) Hiring the wrong person for the job
• D) Recruiting best pool of candidates

Which of the following is NOT one of the method used for career planning and development?

• A) Personal development plans
• B) Critical incident method
• C) Career planning website
• D) Workshops

Stress level has _________ affect on job related performance

• A) No
• B) Little
• C) Negative
• D) Positive

The change agent, Mr. Iqbal identified the unique qualities and special strengths of XYZ Company that can be used to improve performance of the company. Which organizational development technique has been used here?

• A) Process Consultation
• B) Survey Feedback
• C) Appreciative Inquiry
• D) Intergroup Development

The organizational development technique to bring change, which is also known as T-group, is:

• A) Appreciative Inquiry
• B) Sensitivity training
• C) Survey feedback
• D) Team building

How an individual can distinguish the indicator of a strong organizational culture?

• A) High levels of dissention
• B) Widely shared values
• C) Weak managers
• D) Narrowly defined roles

Cooptation refers to__________________.

• A) Covert influence attempts, twisting and distorting facts
• B) Application of direct threat or force upon resisters
• C) Buy off the leaders of resistant group by giving a Key role in change
• D) Help employees to see the logic of change

Which of the following structure suits to those organizations who adopt Cost Minimization Strategy?

• A) None of given
• B) Mechanistic and Organic Mix
• C) Organic Structure
• D) Mechanistic Structure

HRM refers to which of the following activities?

• A) Appraising performance
• B) Conducting job analysis
• C) All of the given
• D) Orienting new employees