The products manufactured during 1800s were unique. How quality was ensured in this era?

• A) Through inspection
• B)
• C)
• D)

Which of the following options is the theme of zero defect production?

• A) Exceed the customer expectation
• B) Compare performance with goals
• C) Assess actual quality performance
• D) Doing it right the first time

Which of the following is not the step of Deming Chain Reaction?

• A) Job promotion
• B)
• C)
• D)

All of the following options are included in product realization, EXCEPT:

• A) Production and Service Provision
• B) Safety Rules and Guidance
• C) Customer Related Processes
• D) Design and Development

Which of the following options refers to the role of management in cultural model?

• A) Coordinate and provide visible control
• B)
• C)
• D)

Which of the following is a benefit of ISO 9000?

• A) Inadequate Funding for establishing the quality system
• B) Process that takes many months to complete
• C) Increase in probability for external failure
• D) Reduction in on-site customer (second party) audits

Which one of these is not included in the total quality infrastructure?

• A) Crisis Management
• B)
• C)
• D)

Which of the following is TRUE for higher costs of quality?

• A) Doing the wrong thing in the wrong way
• B) Doing the right thing in the wrong way
• C) Doing the wrong thing in the right way
• D) Doing the right thing in the right way

In mass production era, ________ will reduce cost and increase profit.

• A) Larger Volume
• B)
• C)
• D)

Which of the following is an example of appraisal costs?

• A) Product recall
• B) Quality planning
• C) Process audit
• D) Downgrading

Making openings for less aggressive members by directly asking their opinion or making a general request for input. This refers to which of the following discussion skills in meetings?

• A) Acting as gatekeepers
• B)
• C)
• D)

Total quality costs include which of the following options?

• A) All of the given options
• B) Prevention of non conformance to requirements
• C) Failing to meet requirements
• D) Appraising a product or service for conformance

Why product-based definitions of quality suit engineers?

• A) They are concerned with translating product requirements into specific components and physical dimensions thereby produced
• B)
• C)
• D)

How the Baldrige Award recognizes the importance of total quality principles?

• A) Through a no relation with overall business planning
• B) Through independence with overall business planning
• C) Through dependence with overall business planning
• D) Through integration with overall business planning

All of the following are the themes of new paradigm for managing organizations, EXCEPT:

• A) Mass production
• B)
• C)
• D)

Before the game, during the game and after the game are the __________ of total quality.

• A) Principles
• B) Factors of Business Excellence
• C) Control Mechanism
• D) Dimensions

Who suggested, "A quality product is one that provides performance or conformance at an acceptable price or cost"?

• A) Garvin
• B)
• C)
• D)

“Preventing defects” are included in which one of the following costs?

• A) Unavoidable
• B) Fixed
• C) Avoidable
• D) Variable

What was the orientation and approach during 1930s?

• A) Inspects in quality
• B)
• C)
• D)

Who warned against the use of extrinsic controls that compel behavioral changes in people when rewards and incentive programs are seldom shifted to favor quality improvement?

• A) Dale
• B) Oakland
• C) Cox
• D) Schein