A function of communication that provides knowledge to the employees of an organization for performing their jobs effectively and achieving their goals is known as:

• A) Control
• B) Motivation
• C) Emotional expression
• D) Information

The key to power is:

• A) Diplomacy
• B) Legitimacy
• C) Dependency
• D) Uncertainty

In leader-follower dyad the individuals who belong to in-group have:

• A) High quality relation
• B) Low quality relation
• C) Moderate quality relation
• D) None of the given

All of the following are people factors that’s contributes to the development of the conflict EXCEPT:

• A) Management Culture
• B) Past experience
• C) Needs and wants
• D) Self-Concept

All of the following are the consequences of power EXCEPT:

• A) Acceptance
• B) Resistance
• C) Commitment
• D) Compliance

Anonymity, honesty and speed are some of the advantages associated with which of the following Group problem solving technique:

• A) Brainstorming
• B) Consensus
• C) Computer-assisted group
• D) Nominal group technique

The ability to influence a group of people towards achieving a vision or set of goals is called_______________

• A) Leadership
• B) Management
• C) Follower-ship
• D) None of above

Which of the following is NOT related with Job Enlargement?

• A) Both vertical and horizontal
• B) All of the mentioned
• C) Vertical expansion
• D) Horizontal expansion

In a meeting, Mr. Asad only gave attention and showed interest in the discussions related to his department. This is an example of which of the following barrier to effective communication?

• A) Stereotyping
• B) Filtering
• C) Selective perception
• D) Defensiveness

Which of the following can be defined as a loss in performance due to low leader expectations?

• A) Golem effect
• B) Galatea effect
• C) Halo effect
• D) Marshal effect

Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?

• A) Turnover rates
• B) Absenteeism levels
• C) Performance
• D) Overall morale

A view which focuses that conflict is natural and inevitable outcome in any group is:

• A) Traditional view
• B) None of above
• C) Human relations view
• D) Interactionist view

For task conflict to be productive, it should be:

• A) Kept at low to high
• B) Kept at moderate levels
• C) Kept high to low
• D) Kept at low-to-moderate levels

Mr. Ahmed is influenced by Mr. Ali because he is attractive and has desirable resources or personal characteristics. Which of the following sources of power is exhibited by Mr. Ali?

• A) Reward power
• B) Coercive power
• C) Legitimate power
• D) Referent power

The conflict that occurs within an individual is known as:

• A) Intra-personal conflict
• B) Inter-organizational conflict
• C) Inter-personal conflict
• D) Inter-group conflict

In court rooms which conflict handling style mostly comes under observation?

• A) Accommodating
• B) Avoiding
• C) Compromising
• D) Competing

Assigning someone the role of critic refers to which of the following term?

• A) Arbitrator
• B) Mediator
• C) Devil advocate
• D) Focus group

The employee writes a complaint letter to his manager. Putting his thoughts onto paper is an example of:

• A) Messaging
• B) Encoding
• C) Channeling
• D) Cryptography

Which of the following statements is true pertaining to the role of personality traits in negotiations?

• A) Charming personalities quickly resolve the conflicts
• B) Individuals with an internal locus of control are better negotiators
• C) Extroverts are less effective negotiators than introverts
• D) Competent individuals make excellent negotiations

Reactive and protective behaviors designed to avoid action, blame, or change are termed as:

• A) Impression management
• B) Protectionism
• C) Defensive behaviors
• D) Political behaviors