All of the following are the steps involved in the process of negotiation EXCEPT:

• A) Definition of ground rules
• B) Clarification and Justification
• C) Monitoring and Evaluation
• D) Preparing and planning

Which of the following communication networks in work group causes low member satisfaction?

• A) All-Channel
• B) Chain
• C) Lateral
• D) Wheel

A form of negotiation that seeks one or more verdicts, that can create a win/win solution is________________

• A) Integrative Bargaining
• B) None of above
• C) Arbitration
• D) Distributive Bargaining

All of the following are the characteristics of integrative bargaining EXCEPT:

• A) High information sharing
• B) Go well together
• C) Focus on positions
• D) Focus On Interests

Which of the following group problem solving technique is referred as a process to generate ideas from physically dispersed experts?

• A) Consensus
• B) Brainstorming
• C) Delphi method
• D) Nominal Group technique

Saad comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of :

• A) Consultation
• B) Pressure
• C) Legitimacy
• D) Coalitions

The mental and physical capability to perform various tasks is called:

• A) Ability
• B) Perception
• C) Motivation
• D) Attitude

Which of the following is NOT a barrier to effective communication?

• A) Stereotyping
• B) Selective Perception
• C) Noise
• D) Filtering

In the communication process, which of the following steps occurs first?

• A) Transmitting
• B) Understanding
• C) Decoding
• D) Encoding

Which of the following strategy will help you to avoid moving from arguments to aggression in any disagreement or conflict?

• A) Centering arguments on issues rather than on personalities.
• B) Accommodating
• C) Avoiding
• D) None of above

Asifa telephones her mother to inform that she will come late from college because of late practical. In this communication process, telephone is the:

• A) Message
• B) Decoder
• C) Medium
• D) Receiver

All of the following are the factors that affect perception EXCEPT:

• A) The situation
• B) The receiver
• C) The target
• D) The perceiver

An advantage of conflict is that it_____________

• A) Forces problems to be attended.
• B) All of above
• C) Makes the problem go away.
• D) Makes the problem people go away.

Which kind of strategy to conflict is “Competing"?

• A) I win – You win
• B) None of above
• C) I lose – You lose
• D) I win – You lose

The two parties eventually agree to ask Mr. Qureshi, an attorney and trusted friend, to help them informally to solve their problem. Mr Qureshi is playing which of the following role?

• A) Arbitrator
• B) Consultant
• C) Conciliator
• D) Mediator

Leadership framework consists all of the following EXCEPT:

• A) Leader
• B) Situation
• C) Followers
• D) Constraints

The actions taken in order to influence others for fulfillment of one’s personal goals without official sanctioning from organizations are referred as:

• A) Political Behavior
• B) Passive Behavior
• C) Emotional Behavior
• D) Assertive Behavior

A CDGL work-crew cleans up parks and other public spaces. In this crew the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. What is the class of norms that encompasses arrangements like this?

• A) Performance
• B) Appearance
• C) Financial rewards
• D) Allocation of resources

Political activity is perceived to increase at which of the following organizational level?

• A) Clerical
• B) Upper management
• C) Lower management
• D) Middle management

The power that the College Dean has been granted by the University over the faculty is termed as which of the following power?

• A) Personal
• B) Legitimate
• C) Organizational
• D) Academic