When a bank robber points a gun at a bank employee, his base of power is:

• A) Authoritative
• B) Positional
• C) Coercive
• D) Punitive

Which of the following leadership behaviors are identified by the path-goal theory?

• A) Supportive, employee-oriented, laissez-faire and participative
• B) Directive, participative, supportive, and laissez-faire
• C) Participative, achievement-oriented, directive, and supportive
• D) Achievement-oriented, supportive, humanistic, and directive

Which of the following conflicts are almost always dysfunctional?

• A) Task
• B) Relationship
• C) Process
• D) Personal

A group problem solving technique used to present opinions and gain agreement to support a decision is known as:

• A) Nominal Group technique
• B) Consensus
• C) Delphi method
• D) Brainstorming

Which of the following is true for human relations view of conflict?

• A) Conflict brings life and creativity
• B) We should accept conflict
• C) Conflict is bad and should be avoided
• D) Conflict should be encouraged and managed

Which of the following relates with traditional view of conflict?

• A) Conflict is bad and should be avoided
• B) Conflict brings life and creativity
• C) Conflict should be encouraged and managed
• D) Conflict is a natural occurrence

A deliberate attempt to develop a desirable positive and favorable image which may or may not be accurate is known as:

• A) Impression Management
• B) Relations Management
• C) Personal Management
• D) Organizational Management

Your organization is considering the use of group decision making. What do you think will be the advantage of group decision making?

• A) There will be increased acceptance of the decision
• B) Group discussions will be shared equally
• C) Group decision making will be very costly
• D) Group decision making will be faster

The person with which of the following power has the ability to impose punishment or aversive consequences on another person?

• A) Reward power
• B) Coercive power
• C) Referent power
• D) Expert power

All of the following are the traits of a manager EXCEPT:

• A) Control
• B) Administration
• C) Challenging Status Quo
• D) Maintenance

Which of the following is a conflict stimulation technique?

• A) Bringing in outsiders
• B) Problem solving
• C) Expansion of resources
• D) Compromise

Which of the following is NOT a step in the negotiation process?

• A) Preparation and planning
• B) Clarification and justification
• C) Process evaluation
• D) Definition of ground rules

All of the following are the communication methods within an organization EXCEPT:

• A) Employee Handbook
• B) Bulletin Board
• C) Billboards
• D) Company Newsletter

Building commitment, creating vision, communicating vision, and modeling the vision are the elements of which leadership style?

• A) Transactional leadership
• B) Charismatic leadership
• C) Transformational leadership
• D) Laissez faire leadership

When your superior offers you a pay raise if you will perform additional work beyond the requirements of your job, he/she is exercising which of the following power?

• A) Personal
• B) Reward
• C) Referent
• D) Coercive

The conflict that a mother feels between being a friend to their children and also being a disciplinarian explains which of the following type of conflict?

• A) Intrarole Conflict
• B) Interpersonal Conflict
• C) Interrole Conflict
• D) Intergroup Conflict

The consequence of Legitimate and Reward power is_________

• A) Commitment
• B) None of above
• C) Compliance
• D) Resistance

All of the following are the contexts in which communication takes place EXCEPT:

• A) Social
• B) Physiological
• C) Physical
• D) Cultural

Your physician has advised you to take a series of medications. You comply because of his _________power.

• A) Expert
• B) Formal
• C) Referent
• D) Legitimate

Which one of the following might not be a functional outcome of the conflict process?

• A) Relieves tensions
• B) Stimulates creativity
• C) Increases innovation
• D) Avoids risk