Emotional involvement in a conflict that creates anxiety, tension, and frustration or hostility is___________

• A) None of above
• B) Felt conflict
• C) Perceived conflict
• D) Relationship conflict

Path goal theory of leadership is developed by:

• A) vroom and Yetton
• B) Henry fayol
• C) None of above
• D) Robert House

The conflict that occurs between different individuals within an organization is termed as:

• A) Intra-personal conflict
• B) Inter-personal conflict
• C) Inter-organizational conflict
• D) Inter-group conflict

A stage in negotiation process where both parties undoubtedly need to make concession is_________

• A) Bargaining and problem solving
• B) Clarification and justification
• C) Closure and implementation
• D) Preparation and planning

Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more than his range. Both of them then negotiate over price. This is an example of:

• A) Third party negotiation
• B) Distributive negotiation
• C) Integrative negotiation
• D) BATNA

A leader who sets challenging goals and also expects his/her employees to perform at highest level is known as:

• A) Directive leader
• B) Participative leader
• C) Supportive leader
• D) Achievement-Oriented leader

You have been assigned the task of setting up a work team for a software development project. The team must operate very quickly to meet stringent deadlines and as the quality of the project depends highly on Team’s output, so it must also work very accurately. Which of the following communication network structures should you choose for this team?

• A) Wheel
• B) Grapevine
• C) Chain
• D) All-channel

The CEO of an engineering firm noticed a great deal of difference between the styles of the various department directors. He noticed that some are more charismatic and enthusiastic than others. In identifying this difference, he is looking at the directors’ ______________

• A) Attitudes
• B) Personalities
• C) Traits
• D) Behaviors

Mr. Hassan always let his subordinates to know about expectations from them; schedules work to be done and give specific guidance to do a certain task. He can be termed as:

• A) Directive leader
• B) Supportive leader
• C) Participative leader
• D) Achievement-Oriented leader

A view which explains that all conflicts are harmful and must be avoided is:

• A) Traditional view
• B) Interactionist view
• C) Human relations view
• D) None of given

Which of the following is LEAST likely to create dependency?

• A) Supply and demand
• B) Non substitutability
• C) Power legitimacy
• D) Importance

Which of the following tactics involves an individual in the decision-making process?

• A) Exchange
• B) Ingratiation
• C) Inspirational appeals
• D) Pressure

Every cricketer of Pakistan values the advice of Wasim Akram. He has which of the following power?

• A) Reward power
• B) Legitimate power
• C) Coercive power
• D) Expert power

A communication network in which rigid and formal flow of information is followed from one group member to another is known as ______________

• A) None of above
• B) All-Channel network
• C) Wheel network
• D) Chain network

Which kind of strategy to conflict is “Avoiding”?

• A) None of above
• B) I win – You lose
• C) I lose – You lose
• D) I win – You win

A team within an organizational structure that is empowered to act on its decisions regarding product and quality service is referred as:

• A) Quality Team
• B) Virtual Team
• C) Quality Circle
• D) Project Team

An impartial third party, skilled in conflict handling and attempts to facilitate creative problem solving through communication and analysis is known as:

• A) Arbitrator
• B) Mediator
• C) Consultant
• D) Conciliator

The interference in the flow of message between sender and receiver is known as:

• A) Decoding
• B) Noise
• C) Encoding
• D) Feedback

Which of the following is not used as a source of communication with offsite employees?

• A) Email
• B) Fax
• C) Telephone
• D) Bulletin Board

Some individuals promote their image by describing others with whom they are associated in a positive light. These individuals are using which of the following impression management technique?

• A) Flattery
• B) Conformity
• C) Self-promotion
• D) Association