Building, holding, pooling and using knowledge are the steps of KM cycle suggested by:

• A) Wiig
• B)
• C)
• D)

Access to diverse enterprise content, communities, expertise, and to internal and external services and information is provided through:

• A) Knowledge portals
• B) Digital libraries
• C) Knowledge repositories
• D) Archives

Bare fact without context is called:

• A) Data
• B)
• C)
• D)

Search for industry-wide best practices that lead to superior performance is called:

• A) Balanced scorecard
• B) Results-based assessment
• C) Trademarking
• D) Benchmarking

The phrase "Knowledge Management" was in popular use during the late:

• A) 1980s
• B)
• C)
• D)

Maximizing customer satisfaction is the primary focus of:

• A) Balanced scorecard method
• B) House of quality method
• C) Results-based assessment method
• D) Trademarking

Knowledge Management Processes:

• A) 6
• B)
• C)
• D)

The studies and lists of what works best is called:

• A) Best practice studies
• B) Cooperative benchmarking
• C) Industry group measurements
• D) Competitive benchmarking

The addition of double-loop learning to KM cycle was made by:

• A) Evans, Dalkir, and Bidian
• B)
• C)
• D)

The difference between a company’s market value and its book value is:

• A) Physical capital
• B) Intellectual capital
• C) Intellectual property
• D) Information assets

Who presented the Model of Organizational Epistemology?:

• A) Von Krogh, Roos, and Kleine
• B)
• C)
• D)

Those who born between 1997 and 2012 are called:

• A) Generation Z
• B) Generation X
• C) Generation Y
• D) Baby boomers

The knowledge of a professional football coach is an example of:

• A) Procedural knowledge
• B)
• C)
• D)

Processes that automatically extract predictive information from large databases based on statistical analysis is:

• A) Crowdsourcing
• B) Data Mining
• C) Artificial intelligence
• D) Analytics

The most popular model of knowledge management is:

• A) Knowledge Spiral Model
• B)
• C)
• D)

An innovative way of combining content is called:

• A) Crowdsourcing
• B) Mashups
• C) Wikis
• D) Blog

Knowledge management develops systems and processes to acquire and share:

• A) Intellectual assets
• B)
• C)
• D)

McElroy KM Cycle emphasized on:

• A) Path-dependent nature of knowledge transfer
• B)
• C)
• D)

Which one of these is the final step in the Bukowitz and Williams KM cycle is the:

• A) Divest
• B)
• C)
• D)

Knowledge that is difficult to express and formalize is called as:

• A) Tacit
• B)
• C)
• D)