Using abusive and defamatory language is a part of collection letters.

• A) True
• B) False
• C)
• D)

Misrepresenting the message as a government or court document is an important and sensitive issue of ______________ messages.

• A) Persuasive
• B) Collection
• C) Inquiry
• D) Sales

Resolving customers' claims should be done ____.

• A) fairly
• B) tactfully
• C) quickly
• D) all of the above

A request for cooperation, gifts, or favors, without any intention to buy or sell, is a ___________.

• A) claim request
• B) none of above
• C) direct request
• D) persuasive request

Claim letter is also called:

• A) Complaint letter
• B) Adjustment letter
• C) Collection letter
• D) Credit refusing letter

Which of the following practices should be followed rather than avoided while writing collection letters?

• A) Communicating by postcard
• B) Using defamatory language
• C) Using abusive language
• D) Using firm and courteous tone

Before you can sell a product, you need to know what the product is all about.

• A) False
• B) True
• C)
• D)

________ is a form of advertising.

• A) Report
• B) Resume
• C) Memo
• D) Letter

Choose the best option from the following.
The chronological resume structure should be followed only if the candidate has a _______.

• A) Strong employment history
• B) Creative mind
• C) Job necessity
• D) Vast educational background

Identify the most related statement to the term enclosed in the inverted commas.
“While initiating a sales offer you need to”

• A) Have a clear set of objectives
• B) None of the above
• C) Propose extra benefits with the commodity
• D) Have a strong advertising strategy

Choose an appropriate title for the following description.

It is a form of advertising. It is intended to stimulate an employer’s interest in you. It inspires a prospective employer to invite you for an interview with the company.

• A) A chronological resume
• B) A combination resume
• C) A functional resume
• D) A resume

From where do you begin setting objectives for employment?

• A) Finding a place with quick promotions
• B) looking for place with good salary
• C) knowing your major strengths and weaknesses
• D) Being humble without any demands

To write good resume, you need to show that you ______.

• A) both of the above
• B) are well rounded
• C) know how to get things
• D) none of the above

To write a good resume, you need to show that you:

• A) Think in terms of result
• B) Are well rounded
• C) Show signs of progress
• D) All of the above

A good resume is a flexible and can be customized for various situations and employers. Customized might mean:

• A) defined
• B) refined
• C) standardized
• D) modified

In a chronological resume you develop work-experience section by listing your jobs sequentially in _______ order.

• A) reverse
• B) forward
• C) direct
• D) indirect

Identify the following statement as True or False.
It is a fact that your resume will be read carefully and thoroughly by an interested employer.

• A) False
• B) True
• C)
• D)

Identify the given statement as True or False.
For most business students one of the most important communication tasks is preparing your resume.

• A) True
• B) False
• C)
• D)

"Establish some goals" means _______.

• A) decide what you want to choose
• B) to know about long & short term goals
• C) Both a & b
• D) picture yourself as a successful person

Include pertinent personal history in your resume. Pertinent might mean:

• A) recent
• B) successful
• C) relevant
• D) past