Lack of established credit is the ------- reason for refusing credits.

• A) Main
• B) Minor
• C) Small
• D) One

Complaints should not be called complaint letters, because complaint connotes__________________.

• A) irritation and anger
• B) misery and sadness
• C) dismissal and elimination
• D) rejection and refusal

An informal communication network or grapevine tends to be most active when employees believe the formal communication network is not providing the information they need.

• A) False
• B) True
• C)
• D)

Choose the correct option:
Unwillingness to pay that which is owed according to the ________ reporting agencies is another reason for refusing credit.

• A) progress
• B) credit
• C)
• D)

When the seller is at fault’ refer to one __________ of adjustment letter.

• A) class
• B) set
• C) group
• D) type

Credit Information is obtained from ________ sources.

• A) Similar
• B) Different
• C) Comparable
• D) Parallel

Passive voice sentences are usually stronger than active ones.

• A) True
• B) False
• C)
• D)

Which is of the following cannot be used for obtaining credit information?

• A) Banks
• B) Commercial agencies
• C) Markets
• D) Financial statements

A promise of future payment in cash or kind given in exchange for goods or service is called _______________ request.

• A) claim
• B) credit
• C) adjustment
• D) none of above

The term of payment is a/an _______ for extending the credits.

• A) guideline
• B) goal
• C) evaluation
• D) estimation

Choose the correct option.
In _________ your appeal for payment should not threaten to take the debtor to court unless you actually plan to.

• A) Stage 1
• B) Stage 2
• C) Stage 4
• D) Stage 3

Fill in the following blank with the most suitable option:
Collection letters should be__________.

• A) persuasive
• B) forceful
• C) emotional
• D) critical

The _________ of a collection letter wants to get the money owed and maintain goodwill.

• A) writer
• B) owner
• C) receiver
• D) sender

Maria realizes that she has used the word "their" when she meant "there," so she replaces her original word with the correct term. What part of the writing process does this activity represent?

• A) Revising
• B) Planning
• C) Editing
• D) Gathering

When a product or service does not meet customers’ …………………, the customers are disappointed and usually complain.

• A) Elegance
• B) Esthetics
• C) Expectations
• D) Experiences

Placing orders are considered one of the simplest types of _____________.

• A) direct request
• B) persuasive request
• C) none of above
• D) claim request

Which of the following is NOT part of a business letter?

• A) Positive Close
• B) Return address
• C) Salutation
• D) References

Choose the correct option:
A 'collection letter' should tell about the ______________.

• A) overdue date
• B) all of the above
• C) amount owed
• D) required action

Choose the correct option in the following.
An adjustment letter is

• A) Reply to a complaint
• B) Letter to adjust employee
• C) For doing inquiry
• D) Request for a response

Which statement is TRUE?
The best way to compose an adjustment letter is that it should not possess

• A) Friendly gestures
• B) Negative or suspicious tone
• C) A humble attitude
• D) A positive tone