Which of the following is the set of characteristics that underlines a relatively stable pattern of behavior?

• A) Personality
• B)
• C)
• D)

Which of the following is not used as a source of communication with offsite employees?

• A) Bulletin Board
• B) Fax
• C) Telephone
• D) Email

Which of the following is an environmental force that shapes personality?

• A) Experience
• B)
• C)
• D)

The key to power is:

• A) Legitimacy
• B) Diplomacy
• C) Dependency
• D) Uncertainty

Introducing too little change in an organization can lead to:

• A) Stagnation
• B)
• C)
• D)

The tussle between manager finance and manager production due to not giving approval of some unnecessary expenditures is an example of which of the following conflict?

• A) Vertical conflict
• B) Line staff conflict
• C) Horizontal conflict
• D) Diagonal conflict

Sana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sana most likely using?

• A) Projection
• B)
• C)
• D)

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?

• A) An electronic meeting
• B) A brainstorming session
• C) A nominal group
• D) A postal service interaction

The degree to which people value relationships and show sensitivity and concern for the welfare of others is:

• A) Quality of life
• B)
• C)
• D)

Anonymity, honesty and speed are some of the advantages associated with which of the following Group problem solving technique:

• A) Brainstorming
• B) Computer-assisted group
• C) Consensus
• D) Nominal group technique

The extent to which personality attributes are inherited from our parents or shaped by our environment is called which of the following factors

• A) Psychological contributions
• B)
• C)
• D)

What is generally the result of groupthink?

• A) More risky decisions
• B) Unpopular decisions
• C) Higher quality decisions
• D) Less critical analysis

What trait does a decision maker need to have if they are to fully appraise a problem and even see problems that others are not aware of?

• A) Intuition
• B)
• C)
• D)

A form of negotiation that seeks one or more verdicts, that can create a win/win solution is________________

• A) Distributive Bargaining
• B) Arbitration
• C) None of above
• D) Integrative Bargaining

Geert Hofstede’s Framework for assessing cultures consists of __________ value dimensions of national culture.

• A) Six
• B)
• C)
• D)

When all communication is channeled through one person, which of the following communication network exists?

• A) Direct
• B) Chain
• C) Lateral
• D) Wheel

Which one of the following would NOT be considered as human skill in Katz’s structure?

• A) Decision making
• B)
• C)
• D)

When your work group disagrees, the disagreements usually concern how the group’s work should be accomplished. The type of conflict experienced by your group is:

• A) Reactive conflict
• B) Process conflict
• C) Relationship conflict
• D) Task conflict

In the formula for Behavior i.e. B = f (P,E), "P" stands for:

• A) The Person
• B)
• C)
• D)

Which of the following is the most likely outcome of avoiding a conflict?

• A) I win – You lose
• B) Issue will be resurfaced in another show
• C) Resentment will be build
• D) I win – You win