MCQ Bank
Mark the following as True or False.
Adjustment letters can be written when the third party is at fault.
- A) True
- B) False
- C)
- D)
Identify the following statement as True or False.
Character, capacity and capital are the three Cs of credit which form the basis for extending credit privileges
- A) False
- B) True
- C)
- D)
The purpose of a claim letter is NOT to ___________, but to get results.
- A) maintain good will
- B) destroy business relations
- C) create ill will
- D) express anger
Which one of the following options allows several people to use software at the same time to create documents, keep track of projects, route messages, and manage deadlines?
- A) Email
- B) All of above
- C) Groupware
- D) Faxes
The monthly statement ___________ the customer of outstanding bills.
- A) appeals
- B) ignores
- C) reminds
- D) confusses
Which of the following should you avoid when writing a letter?
- A) Preaching and bragging
- B) All of the above
- C) Intimacy
- D) Pompous language
Choose the correct option:
Collection letters should be __________ rather than forceful.
- A) persuasive
- B) strict
- C) harsh
- D) none of the above
Identify the following statement as True or False.
Even when the buyer is at fault, the buffer paragraph should support the reader’s point of view.
- A) True
- B) False
- C)
- D)
A letter compromising of an adjustment should start with ____.
- A) a negative statement
- B) a buffer
- C) compromise and guilt conscious statement
- D) None of the above
__________ letter must be courteous, tactful and dignified.
- A) Informal
- B) Model
- C) Formal
- D) Credit
Mark the following as True or False.
Adjustment letters can be written when the seller is at fault.
- A) True
- B) False
- C)
- D)
Which of the following formatting elements should be avoided in e-mail messages?
- A) Punctuation marks
- B) All capital letters
- C) None of the above
- D) Grammar
A claim is written to -------- the company of the problem and ----------- a fair compensation.
- A) announce, request
- B) hide, wish
- C) inform, suggest
- D) declare, demand
In letter refusing adjustment, the point of view of the reader should be-------------.
- A) opposed
- B) supported
- C) refused
- D) ignored
Every credit-refusal letter has ------------ objectives.
- A) Five
- B) Two
- C) Three
- D) Four
Write a claim letter as soon as possible after the problem has been ---------------------.
- A) Written
- B) Identified
- C) Explained
- D) Told
Choose the best option.
To say no tactfully is one ____________ of credit-refusal letter.
- A) type
- B) group
- C) goodwill
- D) objective
Mark the following as True or False.
One of the various reasons for refusing credit is lack of established credit.
- A) False
- B) True
- C)
- D)
The collection message which stresses future sales is _______________ .
- A) second collection message
- B) fourth collection message
- C) first collection message
- D) third collection message
In a business message more abstract a word, the more it is removed from the tangible, objective world of things that can be perceived with the senses.
- A) True
- B) False
- C)
- D)