Decrease in tenure can increase ________.

• A) Absenteeism
• B)
• C)
• D)

A stage in negotiation process where both parties undoubtedly need to make concession is_________

• A) Closure and implementation
• B) Preparation and planning
• C) Bargaining and problem solving
• D) Clarification and justification

Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?

• A) Existence
• B)
• C)
• D)

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust?

• A) Knowledge-based
• B) Dependence-based
• C) Identity-based
• D) Reliance-based

Using operant conditioning, which of the following is NOT a method that can be used to change behavior?

• A) Counseling
• B)
• C)
• D)

Which of the following leadership model integrates the expectancy theory of motivation with the Ohio State leadership research?

• A) Leader-participation
• B) Contingency
• C) Leader-member exchange
• D) Path-goal

Which of the following statements is true?

• A) Older employees have lower rates of avoidable absence than younger workers
• B)
• C)
• D)

The power based on someone’s high level of knowledge and/or specialized skills is known as:

• A) Expert power
• B) Referent power
• C) Coercive power
• D) Legitimate power

All of the following are characteristics of today’s manager except:

• A) Controller
• B)
• C)
• D)

Why most organizations develop multiple suppliers rather than giving their business to only one?

• A) To maximize power
• B) To reduce dependency
• C) To increase knowledge and information
• D) To develop interdependence

Which of the following has Not been shown to be a benefit of flextime?

• A) Decreased satisfaction
• B)
• C)
• D)

Mrs. Hillary Clinton gained political capital by her marriage to the President Clinton is an example of which of the following power?

• A) Referent power
• B) Legitimate power
• C) Reward power
• D) Expert power

The tendency to assign most ratees to middle-range job performance categories, is known as ________.

• A) Central tendency
• B)
• C)
• D)

All of the following are the contexts in which communication takes place EXCEPT:

• A) Physiological
• B) Social
• C) Physical
• D) Cultural

Which of the following statements is true?

• A) All command groups are also task groups
• B)
• C)
• D)

Personal characteristics of subordinates and the environment pressure, the two situational factors, are described in which of the following contingency theories of leadership?

• A) Ohio state leadership studies
• B) Iowa leadership studies
• C) Path-goal theory
• D) Fiedler’s contingency model

Dissatisfied customers have _____________ effect on employee's job satisfaction.

• A) Negative
• B)
• C)
• D)

Which of the following types of teams would most likely empower its team members to make work-related decisions?

• A) Technical
• B) Problem-solving
• C) Management
• D) Self-managed

Which of the following is NOT one of the key components of effective teams?

• A) Recognized
• B)
• C)
• D)

Which of the following leadership is based on leaders’ shifting the values, beliefs and needs of their followers?

• A) Transactional leadership
• B) Charismatic leadership
• C) Transformational leadership
• D) Visionary leadership