Which chart is used for controlling the proportion of defective products / service generated by the process?

• A) X- chart
• B) R-chart
• C) p-chart
• D) c-chart

Which of the following department is responsible for measuring costs of poor quality?

• A) Finance department
• B) Operations department
• C) Accounting department
• D) Quality control department

________ method of evaluation of quality allows the inspectors to make decisions about whether a product / service meets the specifications?

• A) Measuring variables
• B) Measuring dimensions
• C) None of the above
• D) Measuring attributes

In which stage of PDCA cycle, team documents the Revised Process?

• A) Do
• B) Act
• C) Check
• D) Plan

Who introduced the use of statistical control charts for monitoring production?

• A) W. Shewhart
• B) G.S. Radford
• C) K.Ishikawa
• D) F.W. Taylor

Quality control is concerned with:

• A) Quality development
• B) Quality deployment
• C) Quality of conformance of the process
• D) Quality of design of process

All of the following are dimensions of service quality Except:

• A) Responsiveness
• B) Intangibles
• C) Assurance
• D) Reliability

TQM is being criticized on the basis of factors which show:

• A) Strong implementation of TQM practices or weak management perspective
• B) Weak implementation of TQM practices or strong management perspective
• C) Weak implementation of TQM practices or weak management perspective
• D) Strong implementation of TQM practices or strong management perspective

__________ is central to the philosophy of continuous improvement:

• A) Employee involvement
• B) Organization’s operations
• C) Problem solving
• D) Management involvement

A double sampling plan specifies all of the following Except

• A) Size of the initial sample
• B) Lot size
• C) Size of second sample
• D) Double acceptance number

If the products and services match up with the designer’s specifications, then which quality perspective of TQM is met?

• A) Quality of service after delivery
• B) Quality of conformance
• C) Quality of use
• D) Quality of design

Often the managers and employees have _________ centered appraoch towards their business

• A) Management
• B) Product / service
• C) Customer
• D) Process

Which one of the following layout type is associated with a restaurant?

• A) Hybrid layout
• B) Process layout
• C) Fixed position layout
• D) Product layout

A machine that fills cereal boxes will not put exactly the same amount of cereal in each box by a small fraction. This is because of which of the following variation?

• A) Assignable cause
• B) None of the above
• C) Special cause
• D) Common cause

Which one of the following is a key benefit of process plant strategy?

• A) Diseconomies of scale
• B) Economies of scale
• C) Product variety
• D) Task specialization

The chances of the batch containing acceptable level of quality will be rejected is known as?

• A) Rejection risk
• B) Consumer risk
• C) Acceptance risk
• D) Producer’s risk

According to Total Quality Management approach, ____________ is responsible for process design.

• A) Research and Development department
• B) Design department
• C) Logistic department
• D) Operations department

Mismatch between manager’s expectations of service quality and service quality specifications comes in gap ________

• A) 3
• B) 4
• C) 1
• D) 2

Which one of the following statements is NOT correct about cycle time?

• A) It represents daily operating time divided by desired production
• B) It determines the time often items take to roll off in assembly line
• C) It is the maximum allowable time at each work station
• D) It is the time required to complete a product from start to finish

Improper quality inspection process is doomed of failure because of:

• A) Quality costs
• B) Prevention costs
• C) Appraisal costs
• D) Internal and external failure costs