ISO 9000 actually consists of how many documents?

• A) Seven
• B) Six
• C) Five
• D) Four

"Plan, Do, Check and Act" concept was first introduced by:

• A) Joseph Juran
• B) Walter Shewhart
• C) Philip Crossby
• D) Edward Deming

XYZ organization is ISO 9000 certified. It now requires a plan to improve performance in resource use and pollutant output. For this, the organization requires certification of __________.

• A) None of the above
• B) ISO 14000
• C) ISO 9004
• D) ISO 9003

What are the chances of the batch containing defect exceeding LTPD will be accepted is known as?

• A) Acceptance risk
• B) Consumer risk
• C) None of the above mentioned
• D) Producer risk

Which of the following is a time ordered diagram that is used to determine whether observed variations are abnormal?

• A) Pareto charts
• B) Control charts
• C) Histograms
• D) Scatter diagram

Operations management of XYZ accepts and rejects the batches of items on the basis of predetermined standards. This technique is known as____________

• A) Acceptance sampling
• B) Rejection sampling
• C) None of the above
• D) Multiple sampling

Which one of the following mathematical expressions can be used to compute output capacity?

• A) CT/OT
• B) CT-OT
• C) OT/CT
• D) CT+OT

Which of the following is determined by the Lot Tolerance Percent Defective?

• A) The upper limit on the percent of defects that the consumer is willing to accept
• B) The middle limit on the percent of defects that the consumer is willing to accept
• C) The lower limit on the percent of defects that the consumer is willing to accept
• D) The total percent of defects that the consumer is willing to accept

The relationship between quality and probability of acceptance is:

• A) Directly proportional
• B) Not linear
• C) Inversely proportional
• D) Linear

Who introduced the use of statistical control charts to Japanese manufacturers?

• A) Joseph Juran
• B) Philip Crosby
• C) Kaoru Ishikawa
• D) Edwards Deming

As preventive measures improve quality, _______ costs decreases.

• A) Operating
• B) Failure
• C) Opportunity
• D) Appraisal

Which one of the following is the goal of method analysis?

• A) Determining the amount of time a worker spends on various activities
• B) Check individual human motions used to perform an operation
• C) Dividing and analyzing a job
• D) Determining the length of time it will take to undertake a particular task

If the costs of inspection are higher than costs of obtaining the sample ____________ sampling should be used?

• A) Random
• B) Double
• C) Single
• D) Multiple

Which one of the following is the correct order of layout types from low volume/high variety to high volume/low variety?

• A) Fixed position, process, cell, product
• B) Process, fixed position, cell, product
• C) Fixed position, process, product, cell
• D) Fixed position, cell, process, product

Which one the following is an assumption of center of gravity method?

• A) The quantity to be shipped should be extraordinarily high
• B) The quantity to be shipped is fixed
• C) The quantity carries no value
• D) The quantity to be shipped is variable

Which one of the following is an example of site related factors that affect location decision?

• A) Quality of life
• B) Location of new markets
• C) Location of raw materials
• D) Transportation

ABC Company practices Six Sigma approach in its manufacturing. The company might have implemented this approach in how many stages?

• A) Five
• B) Seven
• C) Ten
• D) Eleven

Ali dialed Customer Service Representative of WARID who very friendly and sociably responded his queries. Which dimension of service quality is referred to in this example.

• A) Convenience
• B) Responsiveness
• C) Reliability
• D) Courtesy

Which of the following is NOT a characteristic of product layouts?

• A) Standardized output
• B) Continuous production system
• C) Sequential arrangement of machines
• D) High material handling costs

In TQM, appearance, style, durability, reliability, craftsmanship and serviceability comes under which determinant of quality?

• A) Quality of conformance
• B) Quality of service after delivery
• C) Quality of design
• D) Quality of fitness for use