Which one of the following refers to the length of time needed to complete a job?

• A) Work measurement
• B) Work sampling methods
• C) Job design
• D) Methods analysis

Technology has impacted the work place by:

• A) Unifying the workforce to a common skill level
• B) Increasing the amount required to be spent on training
• C) Adding to the existing geographical barriers for recruiting
• D) Increasing the cost of telecommuting

Which one of the following is a disadvantage of a process layout?

• A) Minimizing material handling costs
• B) Use of individual incentive system
• C) Equipment utilization rate is high
• D) A variety of processing requirements

Generally most of the values in control charts fall within which range of standard deviation?

• A) +/- 1
• B) +/- 3
• C) +/- 4
• D) +/- 5

Six Sigma is primarily centered towards all of the following except:

• A) Cost cutting
• B) Time saving
• C) Quality improvement
• D) Continuous improvement

In six sigma process, ________ stage comes after the “Analyze” stage

• A) Monitor
• B) Improve
• C) Control
• D) Choose

All are six sigma teams except:

• A) Master "black belts"
• B) Master "green belts"
• C) "Green belts"
• D) "Black belts"

Generally an Operations Manager should NOT inspect the process for defects_________.

• A) Before the supply of finished goods
• B) Before a costly operation
• C) Before purchasing raw material
• D) Before manufacturing high volume products

Which one of the following is a type of layout where equipment, machinery and people are moved as required?

• A) Product layout
• B) Process layout
• C) Hybrid layout
• D) Fixed position layout

Which of the following contributes in customer’s perception of Expected Service?

• A) After service guarantee
• B) Service features
• C) Past experience
• D) Reliability of service

Maintaining quality is the responsibility of ______ in the organization.

• A) Everyone
• B) Top Management
• C) Quality Control Department
• D) Operations Department

Which one of the following is TRUE about work sampling?

• A) It providing standard times for micro motions such as reach, move and release
• B) It describes individual human motions that are used in a job task
• C) It involves determining the amount of time a worker spends on various activities
• D) It involves determining the length of time it will take to undertake a particular task

If the final inspector at an automobile paint shop discovers that the paint on the car has a poor finish, the car may have to be completely rescinded and repainted. This would result in ________ incurred.

• A) External failure cost
• B) Appraisal cost
• C) Prevention cost
• D) Internal failure cost

Which of the following is an internal failure cost?

• A) Liability cost
• B) Interest cost
• C) Loss of future business cost
• D) Rework cost

_____ costs are incurred if the item is routed to some previous operations to correct the defect or if the service must be performed again?

• A) Process redesigning costs
• B) Scrapped work costs
• C) Appraisal costs
• D) Rework costs

In _________ sampling, one random sample is drawn from each lot

• A) Double
• B) Multiple
• C) None of the above
• D) Single

___________ is a mean of translating customer requirements into the appropriate technical requirements for each stage of service development

• A) Robustness
• B) Quality function development
• C) Poka-Yoke
• D) Quality function deployment

Ali got his mobile repaired from UNITED MOBILES which was situated very near to his home. Which dimension of service quality is referred in this example?

• A) Responsiveness
• B) Reliability
• C) Assurance
• D) Convenience

Assembly lines relate most closely to a:

• A) Functional layout
• B) Process layout
• C) Product layout
• D) Departmental layout

Which one of the following layout type is associated with a supermarket?

• A) Product layout
• B) Fixed Position layout
• C) Process layout
• D) Cellular layout