___________ is a mean of translating customer requirements into the appropriate technical requirements for each stage of service development

• A) Robustness
• B) Quality function development
• C) Poka-Yoke
• D) Quality function deployment

Ali got his mobile repaired from UNITED MOBILES which was situated very near to his home. Which dimension of service quality is referred in this example?

• A) Responsiveness
• B) Reliability
• C) Assurance
• D) Convenience

Assembly lines relate most closely to a:

• A) Functional layout
• B) Process layout
• C) Product layout
• D) Departmental layout

Which one of the following layout type is associated with a supermarket?

• A) Product layout
• B) Fixed Position layout
• C) Process layout
• D) Cellular layout

In statistical process control, some tools are used primarily to detect production of defective products / services or process changes. What those tools are known as?

• A) Regression charts
• B) Control charts
• C) Pareto charts
• D) Histograms

Reliability and safety of service is ensured through which of the following?

• A) Quality in design
• B) Quality in equipment
• C) Quality in system
• D) Quality in training

The disadvantages of specialization to management include all of the following EXCEPT:

• A) More difficult to teach the job
• B) Minimum responsibility
• C) More absenteeism
• D) More turnover

Increase in inspection results in the increase of which cost?

• A) Appraisal costs
• B) Rework costs
• C) Inspection costs
• D) Prevention costs

Which one of the following is not a Dimension of Quality

• A) Special Features
• B) Size & Shape
• C) Perceived Quality
• D) Durability

Which one of the following is the first step in line balancing?

• A) Determine the required cycle time.
• B) Specify the sequential relationship among tasks.
• C) Determine the minimum number of workstations.
• D) Determine the desired output

Which stage comes after the “compare” stage of control process?

• A) Correct
• B) Monitor
• C) Evaluate
• D) Measure

Averages of accepted and rejected batches in operating curve is known as__________.

• A) Average lot tolerance percent defective
• B) Average acceptance quality level
• C) Average outgoing quality limit
• D) Average outgoing quality

Who emphasized quality in terms of inspection and gauging?

• A) F.W. Taylor
• B) G.S. Radford
• C) W.E. Demig
• D) W. Shewhart

An operations manager of milling plant is facing a decline in the number of scrapped units at a milling machine. This change in process can be detected by which of the following?

• A) None of the above
• B) Six sigma
• C) Statistical process control
• D) Inspection process

ABC Freight Company is overflowed with customer complaints of poor quality services. To achieve quality in the services being provided, managers can make use of which of the following strategy?

• A) Statistical process control strategy
• B) Service differentiation strategy
• C) Conditional service guarantee strategy
• D) Cost leadership strategy

Which of the following statements is not true while comparing Quality Assurance with Strategic Approach?

• A) Strategic Approach is the superlative form of Quality Assurance
• B) Strategic Approach is proactive rather than reactive
• C) Quality Assurance places emphasis on finding and correcting defects before reaching market
• D) Strategic Approach is reactive while Quality Assurance is a proactive approach

A digital camera assured to work accurately up to the specified period of time is an example of which of the following?

• A) Aesthetics
• B) Durability
• C) Reliability
• D) Safety

Which one of the following is an example of regional factors that affect location decisions?

• A) Location of new markets
• B) Transportation
• C) Quality of life
• D) Development support

In which of the following layouts, work stations are arranged according to the general function they perform without regard to any particular product?

• A) Process
• B) Fixed-position
• C) Product
• D) Storage

The formula for determining the required cycle time is operation time per day divided by:

• A) Desired output (in units)
• B) Sum of task times
• C) Number of workstation
• D) Actual output per day (in units)