Which of the following is one of the prime determinants of choosing a plan?

• A) Technology
• B) Time
• C) Personnel
• D) Resources

In the “Check” stage, team analyzes the data collected during the ____ stage to find out how closely the results correspond to the specifications of ____ stage.

• A) Plan, Do
• B) Do, Plan
• C) Do, Check
• D) Plan, Check

The technical aspect of Six Sigma includes all of the following Except:

• A) Improving process performance
• B) Reduction in variations
• C) Top management commitment
• D) Use of statistical methods

Which of the following refers to changing the job role of one worker with another?

• A) Job rotation
• B) Job design
• C) Job enrichment
• D) Job enlargement

Which one of the following refers to the length of time needed to complete a job?

• A) Work measurement
• B) Work sampling methods
• C) Job design
• D) Methods analysis

Technology has impacted the work place by:

• A) Unifying the workforce to a common skill level
• B) Increasing the amount required to be spent on training
• C) Adding to the existing geographical barriers for recruiting
• D) Increasing the cost of telecommuting

Which one of the following is a disadvantage of a process layout?

• A) Minimizing material handling costs
• B) Use of individual incentive system
• C) Equipment utilization rate is high
• D) A variety of processing requirements

Generally most of the values in control charts fall within which range of standard deviation?

• A) +/- 1
• B) +/- 3
• C) +/- 4
• D) +/- 5

Six Sigma is primarily centered towards all of the following except:

• A) Cost cutting
• B) Time saving
• C) Quality improvement
• D) Continuous improvement

In six sigma process, ________ stage comes after the “Analyze” stage

• A) Monitor
• B) Improve
• C) Control
• D) Choose

All are six sigma teams except:

• A) Master "black belts"
• B) Master "green belts"
• C) "Green belts"
• D) "Black belts"

Generally an Operations Manager should NOT inspect the process for defects_________.

• A) Before the supply of finished goods
• B) Before a costly operation
• C) Before purchasing raw material
• D) Before manufacturing high volume products

Which one of the following is a type of layout where equipment, machinery and people are moved as required?

• A) Product layout
• B) Process layout
• C) Hybrid layout
• D) Fixed position layout

Which of the following contributes in customer’s perception of Expected Service?

• A) After service guarantee
• B) Service features
• C) Past experience
• D) Reliability of service

Maintaining quality is the responsibility of ______ in the organization.

• A) Everyone
• B) Top Management
• C) Quality Control Department
• D) Operations Department

Which one of the following is TRUE about work sampling?

• A) It providing standard times for micro motions such as reach, move and release
• B) It describes individual human motions that are used in a job task
• C) It involves determining the amount of time a worker spends on various activities
• D) It involves determining the length of time it will take to undertake a particular task

If the final inspector at an automobile paint shop discovers that the paint on the car has a poor finish, the car may have to be completely rescinded and repainted. This would result in ________ incurred.

• A) External failure cost
• B) Appraisal cost
• C) Prevention cost
• D) Internal failure cost

Which of the following is an internal failure cost?

• A) Liability cost
• B) Interest cost
• C) Loss of future business cost
• D) Rework cost

_____ costs are incurred if the item is routed to some previous operations to correct the defect or if the service must be performed again?

• A) Process redesigning costs
• B) Scrapped work costs
• C) Appraisal costs
• D) Rework costs

In _________ sampling, one random sample is drawn from each lot

• A) Double
• B) Multiple
• C) None of the above
• D) Single