Which of the following quality leaders is best known for his advocacy of zero defects management?

• A) Deming
• B) Juran
• C) Crosby
• D) Ishikawa

Juran defines quality as “fitness for use”. This can be broken down into how many categories?

• A) Two
• B) Four
• C) Three
• D) Five

Which of the following involves demonstrating the need for improvement, identifying specific projects for improvement, organizing to guide the projects?

• A) Quality process
• B) Quality control
• C) Quality planning
• D) Quality improvement

Whose success is due primarily to continuous, small, incremental improvements in design and production as noted by Deming?

• A) Chinese manufacturers
• B) Japanese manufacturers
• C) Russians manufacturers
• D) Americans manufacturers

What is the number of principles in Dr. W. Edwards Deming's quality principles?

• A) 10
• B) 8
• C) 12
• D) 14

All of the following are included in quality control, EXCEPT:

• A) Establishing standards of performance
• B) Taking action on the difference
• C) Identify need of the customers
• D) Measuring actual performance

Juran holds degrees in which of the following disciplines?

• A) Economics and Maths
• B) Medical and English
• C) Engineering and Law
• D) Psychology and Science

All of the following are the primary functions of Juran’s Trilogy EXCEPT:

• A) Quality improvement
• B) Quality control
• C) Quality planning
• D) Quality system

According to Deming, which one of the following statements is false in case if people don’t understand psychology?

• A) They are less likely to distinguish between fact and opinion.
• B) They don’t understand motivation
• C) The revert to coercive and paternalistic approaches
• D) They don‘t understand the process of change

Which of the following is not included in Juran’s ten steps to quality improvement?

• A) Monthly improvement of the system
• B) Keep score
• C) Give recognition
• D) Report progress

Which of the following options must learn the new philosophy of Deming 14 points?

• A) None of the given options
• B) Owner
• C) Competitor
• D) Everyone

According to Deming, which one of the following statements is false in case if people don’t understand the variations?

• A) They blame individuals for problems
• B) They don’t know when expectations are realistic
• C) They are less likely to distinguish fact and opinion
• D) They don’t see trends that are occurring

Juran advocates a never-ending spiral of activities that includes all of the following EXCEPT:

• A) Product development
• B) Purchasing
• C) Inspection and testing
• D) Workers

According to Deming, when people don’t understand the system; _______

• A) They blame individuals for problems
• B) All of the given
• C) They see events as individual
• D) They see symptoms but not the root causes of problems

Whose programs are designed to fit into a company’s current strategic business planning with minimal risk of rejection?

• A) Ishikawa
• B) Crosby
• C) Deming
• D) Juran

Which of the following options is one of the Deming’s seven deadly diseases?

• A) Institute education
• B) Emphasis on long term profits
• C) Processing customer complaints
• D) Lack of constancy of purpose

Achieving competitive success in today’s global economy requires _________________ approach.

• A) Owner-driven
• B) Competitor-driven
• C) Employee-driven
• D) Customer-driven

Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge?

• A) They do not understand the difference between improvement and change
• B) They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover
• C) They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces
• D) They do not know the difference between prediction, forecasting, and guesswork

Whose efforts at quality improvement were supported by massive training programs and top management leadership?

• A) Chinese
• B) Japanese
• C) Lebanese
• D) Vietnamese

Which of the following begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs?

• A) Quality process
• B) Quality control
• C) Quality improvement
• D) Quality planning