MCQ Bank
MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:
- A) Deming
- B) Baldrige
- C) Juran
- D) Taguchi
Which of the following should be analyzed to provide inputs for corrective and preventive action, and process improvements?
- A) Quality guide
- B) Quality articles
- C) Quality literature
- D) Quality records
Which of the following is not included in cost of quality?
- A) Appraisal
- B) Internal & External Failure
- C) Prerogative Attitude
- D) Prevention
Which of the following standards are based on PDCA methodology?
- A) ISO 9001 and ISO 9004
- B) ISO 9000 and ISO 9004
- C) ISO 9000 and ISO 9001
- D) ISO 9001 and ISO 9002
Which of the following documents is/are required for the ISO 9001:2000 standard?
- A) Statement of quality policy
- B) All of the given options
- C) Procedures required by ISO
- D) A quality manual
Which of the following performance levels has no results, poor results or unpredictable results?
- A) Reactive approach
- B) No formal approach
- C) Best-in-class performance
- D) Stable formal system approach
All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:
- A) Purchasing information
- B) Review of purchased products
- C) Verification of purchased products
- D) Purchasing process
All of the following are the examples of internal failure costs EXCEPT:
- A) Scrap
- B) Material review
- C) Cost to plan for quality
- D) Rework
All of the following are the elements of a total quality culture, EXCEPT:
- A) Customer driven excellence
- B) Internal audit
- C) Visionary leadership
- D) Agility
Which of the following levels of performance measurement framework describes about individual performance management?
- A) Level 3
- B) Level 1
- C) Level 2
- D) Level 4
All of the following options are included in capacity planning, EXCEPT:
- A) Electronic monitoring
- B) Intended use
- C) Acceptance criteria
- D) Post realization activities
Documentation and data on existing products are examples of which of the following?
- A) Internal inputs
- B) External inputs
- C) Neither internal nor external inputs
- D) Either internal or external inputs
The output for management review to examine the quality management system shall include any decisions and actions related to all of the following EXCEPT:
- A) Customer feedback
- B) Resource needs
- C) Improvement of the effectiveness of the quality management system and its processes
- D) Improvement of product related to customer requirements
Which one of the following approaches is based on analysis of authentic data and information?
- A) Mutually beneficial supplier relationships
- B) Factual approach to decision making
- C) System approach to management
- D) Process approach
Supplier capability survey and quality training are the examples of which of the following types of quality costs?
- A) Appraisal cost
- B) External failure cost
- C) Prevention cost
- D) Internal failure cost
Which of the following will NOT be included in the process of validation?
- A) Use of vague methods and procedures
- B) Approval of equipment and qualification of personnel
- C) Defined criteria for review and approval of the processes
- D) Requirements for records
Which of the following is NOT the category in Baldrige Award?
- A) Supply chain
- B) Process management
- C) Business results
- D) Leadership
All of the following factors are included in identification and traceability, EXCEPT:
- A) Risk Mitigation
- B) Status of Products
- C) Problem Prevention
- D) Contract Requirement
Which one of the following options isolates the product status with respect to measurement and monitoring requirements?
- A) Preservation of Product
- B) Operations Control
- C) Identification and Traceability
- D) None of the given options
Strategies for establishing a quality culture include which of the following?
- A) Rebuilding teams
- B) Watching shocking videos
- C) Developing a plan for making the changes
- D) Realization of the work effort