Who noted that deficiencies in the original planning cause a process to run at a high level of chronic waste?

• A) Schein
• B) Oakland
• C) Newall
• D) Juran

Keeping in view the Deming PDCA cycle and ISO clauses, Planning quadrant relates with which of the following clause?

• A) Clause 8 Measurement, analysis and improvement
• B) Clause 7 Product Realization
• C) Clause 6 Resource Management
• D) None of the given options

Which of the following is the level of Australian business excellence award?

• A) The award silver level
• B) The business improvement level
• C) Process optimization
• D) Planning for improvement

Which of the following statements is TRUE for adapters of change?

• A) They fear a loss of control
• B) They are often unaware of how a proposed change will be perceived by potential resisters
• C) They sometimes fear the unknown
• D) They are patient with the concerns of resisters

Which of the following takes into consideration the status and importance of the processes and areas to be audited?

• A) Audit management
• B) Audit processing
• C) Audit planning
• D) Audit commission

Identify the example of external failure costs.

• A) Material review
• B) Customer returns
• C) Re-inspection
• D) Quality planning

In planning product realization, the organization shall determine all of the following EXCEPT:

• A) Encouraging suppliers to implement continual improvement programs and to participate in joint improvement initiatives
• B) Required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance
• C) Records needed to provide evidence that the realization processes and resulting product meet requirements
• D) The need to establish processes, documents, and provide resources specific to the product

All of the following are included in ISO 9004 quality principle EXCEPT:

• A) Leadership
• B) Process Approach
• C) Involvement of People
• D) Cost Reduction

Excellent communication between ______________ is the key to total organizational excellence.

• A) Competitors and customers
• B) Shareholders and competitors
• C) Customers and suppliers
• D) Owners and employees

According to Ishikawa, which of the following options is not the broader interpretation of quality?

• A) Quality of product
• B) Quality of information
• C) Quality of process
• D) Quality of service

Food safety management system is discussed in which one of the following ISO standards?

• A) ISO-22000
• B) ISO-9000
• C) ISO-10006
• D) ISO-9003 (2004)

Which of the following options is the theme of zero defect production?

• A) Compare performance with goals
• B) Assess actual quality performance
• C) Exceed the customer expectation
• D) Doing it right the first time

Which of the following approaches identifies, understands and manages interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives?

• A) Process approach
• B) System approach to management
• C) Mutually beneficial supplier relationships
• D) Factual approach to decision making

Which of the following reasons is/are needed for control of records?

• A) Retrieval
• B) Disposition
• C) All of the given options
• D) Storage

Which one of the following levels of performance measurement framework describes about strategy and goal development?

• A) Level 4
• B) Level 2
• C) Level 1
• D) Level 3

Which of the following options is included in leadership triad of the criteria for performance excellence?

• A) Human resource focus
• B) None of the given options
• C) Process management
• D) Customer and market focus

Which of the following is NOT included in the ISO registration process?

• A) Document review by the registrar of the quality system documents or quality manual
• B) Assessment by a team of two or three auditors of the quality system and its documentation
• C) Pre-assessment, which identifies potential noncompliance in the quality system or in the documentation
• D) Review the program descriptions and select the program(s) that will enable you to contribute more to your organization

In order to achieve the objectives and stimulate innovation, what the organization should encourage?

• A) The involvement of its system
• B) The involvement of its human resource
• C) The involvement of its capital
• D) The involvement of its process

Which of the following is NOT an example of product concerns from customers and end-users?

• A) Delivery
• B) Irregularity
• C) Conformance
• D) Availability

Infrastructure includes all of the following, EXCEPT:

• A) Supporting services (such as transport or communication)
• B) Process equipment (both hardware and software)
• C) Building workspace and associated utilities
• D) Safety rules and guidance