When employees are highly motivated and retention of satisfied customers is key then which one of the following systems is followed by the organization?

• A) Maturing System
• B) Awakening System
• C) Developing system
• D) World Class System

The Capability Maturity Model can help in all of the following EXCEPT:

• A) Providing guidance for quality processes
• B) Setting process improvement goals and priorities
• C) Providing a yardstick for assessing current practices
• D) Documenting procedures as to how the various processes for design operate

Which one of the following options is included in design and development planning?

• A) Verification of purchased products
• B) Review, verification and validation activities
• C) Inquiries, contract and order handling
• D) Process equipment both hardware and software

Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications?

• A) Problem conception
• B) Training and competence of people
• C) Inability to comply with contractual requirements
• D) Irrelevant statutory and regulatory requirements

Audit and performance review come in which type of control mechanism?

• A) During the game
• B) After the game
• C) None of the given
• D) Before the game

All of the following are sources of information for corrective action, EXCEPT:

• A) Internal audit reports
• B) Supplier contribution
• C) Non-Conformance reports
• D) Customer complaints

Which of the following is NOT an example of tools for risk assessment?

• A) Process failure mode and effects analysis
• B) Reliability assessment
• C) Fault tree analysis
• D) Acceptance criteria

Which of the following statements are the benefits of QMS?

• A) Export market will be easier
• B) Provide objective evidence of the company’s products
• C) All of the given
• D) Customers will receive known level of quality

ISO 9000:2000 standard refers to which of the following options?

• A) Fundamentals and vocabulary
• B) Requirements for QMS
• C) Guidelines for performance improvements
• D) None of the given options

All of the following are the quality management principles, EXCEPT:

• A) Involvement of people
• B) Competitor analysis
• C) Customer focus
• D) Process approach

Which of the following is TRUE for CE Marking standards of quality?

• A) It is Combinatorial Extension
• B) It is Consumer Electronics
• C) It is an English word for Common Era
• D) It is a French word for Conformite Europeenne

Strongly integrated improvement process relates to which of the following?

• A) Stable formal system approach performance level
• B) Reactive approach performance level
• C) No formal approach performance level
• D) Best-in-class performance performance level

After successful analysis of data, company can get all the following information EXCEPT:

• A) Technology Used in Production Department
• B) Customer Satisfaction
• C) Characteristics of Products & Processes
• D) Conformance to Product Requirements

Which one of the following levels of ISO 9001,9004 (2000) describes about “reactive approach”?

• A) Level 3
• B) Level 1
• C) Level 2
• D) Level 4

Crosby notes that most companies’ spend_______ percent of their sales dollars on quality costs.

• A) 5 to 10
• B) 10 to 15
• C) 15 to 20
• D) 20 to 25

Which of the following statements is TRUE for ISO 9004?

• A) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• B) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• C) Contains the guidelines for auditing quality management and/or environmental management systems
• D) Describes the principles of a quality management system and defines the terminology

Which of the following is the requirement of organization excellence?

• A) Customer Focus
• B) Strategic Focus
• C) Stakeholder Focus
• D) System Focus

Which of the following is NOT included in the performance indicators based on objective data?

• A) Customer notifications related to quality or delivery issues
• B) Delivery schedule performance
• C) Customer calmness excluding field returns
• D) Delivered part quality performance

Which of the following is the objective of ISO-9000 family of Quality management system?

• A) Customer satisfaction
• B) Competitor satisfaction
• C) Employee satisfaction
• D) Owner satisfaction

What the organization must accomplish to achieve the mission, by examination and categorization of the impacts?

• A) Key process indicators
• B) Illegal and policy factors
• C) The enemy indicator
• D) Critical success factors