What the organization must accomplish to achieve the mission, by examination and categorization of the impacts?

• A) Key process indicators
• B) Critical success factors
• C) Illegal and policy factors
• D) The enemy indicator

Incoming product quality is assured by utilizing one or more of the following methods, EXCEPT:

• A) First party assessments with records of adverse delivered service quality
• B) Receiving inspection sampling plans
• C) Evaluation of supplier statistical data
• D) Part evaluation by a designated laboratory

In order to achieve the objectives and stimulate innovation, what the organization should encourage?

• A) The involvement of its capital
• B) The involvement of its human resource
• C) The involvement of its process
• D) The involvement of its system

Which of the following should be analyzed to provide inputs for corrective and preventive action, and process improvements?

• A) Quality guide
• B) Quality records
• C) Quality literature
• D) Quality articles

Which of the following statements is TRUE for ISO 19011?

• A) Describes the principles of a quality management system and defines the terminology
• B) Contains the guidelines for auditing quality management and/or environmental management systems
• C) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• D) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance

Identify the example of prevention costs.

• A) Customer returns
• B) Product recalls
• C) Re-inspection
• D) Quality planning

Which of the following statements is TRUE for ISO 9001?

• A) Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes
• B) Contains the guidelines for auditing quality management and/or environmental management systems
• C) Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance
• D) Describes the principles of a quality management system and defines the terminology

Which of the following is NOT the evaluation dimension for the Baldrige Criteria Framework?

• A) Approach
• B) Deployment
• C) Unemployment
• D) Results

Total quality costs include which of the following options?

• A) Prevention of non conformance to requirements
• B) All of the given options
• C) Appraising a product or service for conformance
• D) Failing to meet requirements

How many maturity levels are there in the Capability Maturity Model?

• A) Five
• B) Six
• C) Four
• D) Seven

How many steps are involved in ISO registration?

• A) Ten
• B) Four
• C) Six
• D) Two

Which of the following is the key benefit of continual improvement principle?

• A) Performance advantage
• B) Clear mission
• C) Motivated owners
• D) Setting challenging goals

Which of the following is a process improvement approach based on a process model?

• A) Organizational Model
• B) Locust Model
• C) Black Widow Model
• D) Capability Maturity Model

Which of the following is NOT the characteristic of the organizations operating according to the principles of quality management?

• A) A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork
• B) A firm understanding that market driven means that quality is defined by customers, not the company
• C) A commitment to leading people with a bias for broken improvement and miscommunication
• D) A total commitment to continually increasing value for customers, investors, and employees

ISO 9000:2000 standard refers to which one of the following options?

• A) Fundamentals and vocabulary
• B) Customer satisfaction
• C) Requirements for QMS
• D) Guidelines for performance improvements

Which of the following DOES NOT require the Quality Management System to include functions and levels that do not play a direct role in the management and execution of the product/service realization processes?

• A) ISO 10000
• B) ISO 9000
• C) ISO 14000
• D) ISO 22000

Preventive actions include all of the following steps, EXCEPT:

• A) Eliminate
• B) Analyze
• C) Detect
• D) Correct

Which of the following refers to quality of products, people, processes and environments?

• A) Big Q
• B) Little Q
• C) Focus Q
• D) Best Q

Which of the following models propose that business organizations can be viewed as complex bidirectional networks of resources, strategies, and outcomes, all linked by a series of measurable causalities and interactions?

• A) Conceptual models
• B) Value-creation models
• C) Numerical models
• D) Subscription business models

According to John Kotter, which one of the following begins with planning for setting a direction?

• A) Management
• B) Teamwork
• C) Leadership
• D) Performance