Which one of the following levels of performance measurement framework describes about review performance?

• A) Level 4
• B) Level 2
• C) Level 1
• D) Level 3

Which of the following is the agreed generic product category as per ISO-9000?

• A) Integrity
• B) Software
• C) Customers
• D) Employees

Which of the following performance levels has no results, poor results or unpredictable results?

• A) Stable formal system approach
• B) Reactive approach
• C) No formal approach
• D) Best-in-class performance

ISO 9001:2000 standard refers to which of the following options?

• A) Guidelines for performance improvements
• B) Employee satisfaction
• C) Fundamentals and vocabulary
• D) Requirements for QMS

All of the following are the examples of various sources of information on customer satisfaction, EXCEPT:

• A) Customer complaints
• B) Fault tree analysis
• C) Questionnaire and surveys
• D) Reports in various media

Which of the following is NOT a reason for attaining ISO 9000 registration?

• A) Operational efficiency
• B) Customer demand
• C) Market advantage
• D) Employee resistance

Measurement, Analysis and Improvement clause includes which of the following options?

• A) Monitoring and measurement
• B) All of the given options
• C) Analysis of Data for improvement
• D) Control of Non-Conformance

Which one of the following options comes under the infrastructure clause of QMS?

• A) Training program and methodologies
• B) Supporting services (such as transport or communication)
• C) Safety rules and guidance
• D) Creativity and innovation

When cross functional teams take initiatives and quality systems are assessed then which of the following systems is used by the organization?

• A) Awakening System
• B) Dysfunctional System
• C) Developing system
• D) Maturing System

All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

• A) Marketing and distribution
• B) Research and development
• C) Inspection and sales
• D) Market research

Which of the following is not included in business excellence?

• A) Operational Excellence
• B) Tactical Excellence
• C) Strategic Excellence
• D) Managerial Excellence

When overall performance is more than industry norms then which one of the following systems is used by the organization?

• A) Maturing System
• B) Dysfunctional System
• C) Developing system
• D) Awakening System

Which of the following is NOT necessarily required in organizational change?

• A) Understand the history behind the current culture
• B) Trust people with dignity and respect
• C) Be prepared to listen and observe
• D) Involve everyone affected by change in making it

Re-certification for ISO 9001:2000 is required after every _________ years.

• A) Four
• B) Three
• C) Five
• D) Two

All of the following are the examples of measurement and monitoring methodologies, EXCEPT:

• A) Self-assessment methodologies
• B) Financial measurements
• C) Internal audits
• D) Fault tree analysis

Top management should identify the organization's rea1ization processes. How do these relate to the success of the organization?

• A) Indirectly
• B) Either directly or inversely
• C) Inversely
• D) Directly

Which of the following options is/are included in categories of Deming prize?

• A) Deming application prize
• B) All of the given options
• C) Prize for factories
• D) Prize for individual

Identify the example of external failure costs.

• A) Customer returns
• B) Material review
• C) Quality planning
• D) Re-inspection

Why the defined corrective action should be focused on eliminating causes of non-conformances and defects?

• A) To avoid contingency
• B) To avoid occurrence
• C) To avoid perfection
• D) To avoid recurrence

Which of the following is a process improvement approach based on a process model?

• A) Capability Maturity Model
• B) Black Widow Model
• C) Organizational Model
• D) Locust Model