MCQ Bank
All of the following are the quality management principles, EXCEPT:
- A) Involvement of people
- B) Process approach
- C) Competitor analysis
- D) Customer focus
Which of the following refers to quality of products, people, processes and environments?
- A) Big Q
- B) Best Q
- C) Focus Q
- D) Little Q
All of the following are the reasons why Total Quality Management programs are not prolific for many companies, EXCEPT:
- A) TQM develops its own cumbersome bureaucracy
- B) TQM focuses on minimum standards
- C) TQM focuses on customers and stakeholders
- D) TQM has no place for love and passion
Production and Service Operations include which of the following options?
- A) Preservation of Product
- B) All of the given options
- C) Operations Control
- D) Identification and Traceability
The input for management review to examine the quality management system shall include information about all of the following EXCEPT:
- A) Status of preventive and corrective actions
- B) Follow-up actions from previous management reviews
- C) Changes that could affect the quality management system
- D) Improvement of product related to customer requirements
All of the following are the examples of internal failure costs EXCEPT:
- A) Material review
- B) Rework
- C) Cost to plan for quality
- D) Scrap
Food safety management system is discussed in which one of the following ISO standards?
- A) ISO-22000
- B) ISO-9000
- C) ISO-9003 (2004)
- D) ISO-10006
Which of the following is NOT the reason of identification and traceability for control of products?
- A) Status of products, including component parts
- B) Safe materials
- C) Contract requirements
- D) Intended use or application
Product recall and customer complaints belong to which of the following categories of quality costs?
- A) Appraisal cost
- B) Internal failure cost
- C) External failure cost
- D) Prevention cost
ISO 9004:2000 standard refers to which one of the following options?
- A) Instructions for QMS
- B) Fundamentals and vocabulary
- C) Requirements for QMS
- D) Guidelines for performance improvements
Which of the following costs is related to defects and product failures?
- A) Avoidable cost
- B) Product cost
- C) None of the given options
- D) Unavoidable cost
Which of the following is NOT an example of information sources for understanding the processes related to interested parties?
- A) Competitor analysis
- B) Contract requirements
- C) Development stages
- D) Market research
Which of the following is not the sub clause of "Management Responsibility" clause of ISO 9001 (2000)?
- A) Customer focus
- B) Management commitment
- C) None of the given options
- D) Quality Policy
All of the following are the major categories and items within each category of Canadian Awards for Business Excellence EXCEPT:
- A) Distributor focus
- B) Customer focus
- C) People focus
- D) Supplier focus
Preventive actions include all of the following steps, EXCEPT:
- A) Detect
- B) Analyze
- C) Correct
- D) Eliminate
All of the following are included in purchasing part of ISO 9001:2000, EXCEPT:
- A) Verification of purchased products
- B) Review of purchased products
- C) Purchasing information
- D) Purchasing process
According to Ishikawa, which of the following options is not the broader interpretation of quality?
- A) Quality of process
- B) Quality of information
- C) Quality of service
- D) Quality of product
All of the following options are included in capacity planning, EXCEPT:
- A) Intended use
- B) Acceptance criteria
- C) Post realization activities
- D) Electronic monitoring
Which one of the following approaches is based on analysis of authentic data and information?
- A) Process approach
- B) Mutually beneficial supplier relationships
- C) System approach to management
- D) Factual approach to decision making
ISO emphasis is on which one of the following options?
- A) Prevention
- B) Rejection
- C) Rework
- D) Inspection