MCQ Bank
Organizations need to do which of the following options in order to beat the competition?
- A) Exceed customer expectation
- B)
- C)
- D)
Which one of the following levels of ISO 9001,9004 (2000) describes about “stable process approach”?
- A) Level 3
- B) Level 2
- C) Level 4
- D) Level 1
Do not permit overlong examples or irrelevant discussion. This refers to which of the following discussion skills in meetings?
- A) Containing digression
- B)
- C)
- D)
Statutory and regulatory requirements related to the product are determined in the sub clause of “customer related processes”.
- A) True
- B) False
- C)
- D)
Which one of the following depicts durability - a dimension of quality?
- A) Useful life
- B)
- C)
- D)
The inputs for design and development of product under ISO 9001(2000) shall include all of the following EXCEPT:
- A) Functional and performance requirements
- B) Where applicable, information derived from previous similar designs
- C) Processes specified by the customer or other interested parties
- D) Applicable statutory and regulatory requirements
Asking for examples, pictures, diagrams, and data in meetings, refers to which of the following?
- A) Asking for clarification
- B)
- C)
- D)
Which of the following is the level of Australian business excellence award?
- A) Process optimization
- B) The business improvement level
- C) The award silver level
- D) Planning for improvement
Organizations that use cost leadership strategy as a source of competitive advantage produce which of the following?
- A) All of the given options
- B)
- C)
- D)
Which of the following is viewed as a Consistent Pair?
- A) ISO 9001 and ISO 9004
- B) ISO 1992 and ISO 1997
- C) ISO 9000 and ISO 9004
- D) ISO 1987 and ISO 1992
Which of the following are the dimensions of quality in manufacturing sector?
- A) Performance, Durable & Aesthetics
- B)
- C)
- D)
In planning product realization, the organization shall determine all of the following EXCEPT:
- A) The need to establish processes, documents, and provide resources specific to the product
- B) Required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance
- C) Records needed to provide evidence that the realization processes and resulting product meet requirements
- D) Encouraging suppliers to implement continual improvement programs and to participate in joint improvement initiatives
Which of the following forms the basis of TQM as an organization wide process?
- A) Organizational flexibility and response to change
- B)
- C)
- D)
Awards according to different requirements are discussed in which one of the following ISO family of standards?
- A) ISO-8003 (2004)
- B) ISO-22000
- C) ISO-10006
- D) ISO-9000
Which of the following options refers to the view of quality as the satisfaction of customer needs?
- A) Fitness for customer
- B)
- C)
- D)
Which of the following is NOT considered a cost of nonconformance to quality?
- A) Cost associated with process control
- B) Cost associated with rework
- C) Cost associated with scrap
- D) Cost associated with downgrading
Manufacturing based view of quality focuses on all of the following, EXCEPT:
- A) Measurement of capacity
- B)
- C)
- D)
The costs associated with scrap and rework belongs to which of the major categories of quality costs?
- A) Appraisal
- B) Internal failure
- C) Prevention
- D) External failure
Identify the example of internal failure costs.
- A) Quality planning
- B) Re-inspection
- C) Cost to plan for quality
- D) Customer returns
All of the following are the considerations of the organizations to ensure that all processes operate as an efficient network, EXCEPT:
- A) Establishing data analysis that facilitates continual improvement across all processes
- B) Ensuring inputs, activities and outputs are clearly defined and controlled
- C) Ensuring that the sequence and interaction of processes are designed to achieve the desired results
- D) Monitoring inputs and outputs to confirm that group processes are unrelated