MCQ Bank
In EFQM model, which of the following are caused by 'Enablers'?
- A) Results
- B)
- C)
- D)
Which of the following is an answer to the Second Absolute of Quality Management as summarized by Crosby; what system is needed to cause quality?
- A) Conformance to requirements
- B) Price of nonconformance
- C) Zero defects
- D) Prevention
What is quality?
- A) The degree to which the project meets requirements
- B)
- C)
- D)
All of the following are included in avoidable costs, EXCEPT:
- A) Product cost
- B) Labor hours for rework
- C) Scrapped material
- D) Complaint processing
All of the following are the emphasis of economic principles for competing in well-defined markets, EXCEPT:
- A) Cross functional system
- B)
- C)
- D)
Guidelines for quality management in projects are discussed in which one of the following ISO standards?
- A) ISO-9000
- B) ISO-9003 (2004)
- C) ISO-22000
- D) ISO-10006 (2003)
Measurement of capacity, inductance and resistance are used to define which of the following?
- A) Quality of a relay
- B)
- C)
- D)
Which of the following statements is TRUE for adapters of change?
- A) They fear a loss of control
- B) They are patient with the concerns of resisters
- C) They sometimes fear the unknown
- D) They are often unaware of how a proposed change will be perceived by potential resisters
In traditional management, motivation is often analogous to which of the following models?
- A) Theory X
- B)
- C)
- D)
All of the following options represent the leadership triad, EXCEPT:
- A) Strategic planning
- B) Customer focus
- C) Market focus
- D) Process management
What was the traditional view of quality for employees who follow orders given by supervisors and managers?
- A) Passive
- B)
- C)
- D)
Crosby notes that most companies’ spend_______ percent of their sales dollars on quality costs.
- A) 15 to 20
- B) 20 to 25
- C) 5 to 10
- D) 10 to 15
How can the quality be computed?
- A) Quality = Performance-Expectation
- B)
- C)
- D)
Which of the following levels of performance measurement framework describes about process management?
- A) Level 3
- B) Level 1
- C) Level 2
- D) Level 4
If needs of internal customers are not met then which of the following will be directly affected?
- A) External customers
- B)
- C)
- D)
All of the following are the examples of external failure costs EXCEPT:
- A) Quality planning
- B) Processing customer complaints
- C) Customer returns
- D) Warranty claims
Performance depends upon the process, and the process directly relates with the:
- A) People
- B)
- C)
- D)
After successful analysis of data, company can get all the following information EXCEPT:
- A) Customer Satisfaction
- B) Technology Used in Production Department
- C) Conformance to Product Requirements
- D) Characteristics of Products & Processes
Which one of the following options is the function of POLCA?
- A) Organizing
- B)
- C)
- D)
All of the following factors are affecting work environment, EXCEPT:
- A) Creative work methodologies
- B) Enhance customer satisfaction
- C) Safety rules and guidance
- D) Special facilities for people